Research Topic

New York -- Omnichannel retailer Century Martial Arts will share insights on how it leverages business intelligence to better monitor and engage with customers during a Chain Store Age webcast on Tuesday, September 23, at 2 p.m. EDT (11 a.m. PDT). Sponsored by Microsoft Dynamics, the presentation will take BI from buzz word to a “getting down to business” strategy and discuss how to elevate reporting to real intelligence – and actionable insight.

Ottawa, Canada - The retailers who “won” during the holiday season in 2013 were those that offered meaningful discounts on a sizable number of products on Black Friday instead of discounting a small number of door crashers. According to analysis from 360pi and Retail Systems Research, poor financial performance followed those retailers who discounted during the week leading into Black Friday, and those who kept discounts in place following Cyber Monday generally fared better than those who raised prices.

ECRM compared retail circular advertising in August 2013 versus August 2014 and noted trends occurring across top retail chains. Back-to-school season was in full swing, yet the drug retailers took opposite approaches to their promotions. Walgreens featured multiple BTS promotions on each of its front pages both this year and last. On the other hand, CVS’s front pages did not feature any traditional school/office supplies, instead focusing on the cosmetics category in three of its four August 2014 circulars.

Pittsburgh - For the first time ever, the majority of consumers are visiting retail websites on smartphones and tablets rather than on traditional desktop and laptop computers. According to Branding Brand's Mobile Commerce Index report, in August 2014, mobile devices generated 51% of all online retail visits, the majority of which occurred on Apple devices.

Franklin, Tenn. - Worldwide POS hardware shipments showed a sharp increase in the first half of 2014. According to IHL Group's POS Vendor Data Service, which tracks POS shipments by vendors and retail segments worldwide, in the first six months of the year, Europe, Middle East and Asia (EMEA) and North America showed by far the greatest growth in POS shipments.

Ottawa, Canada - Trying to stay competitive with Amazon.com on price may not be the best path to success for department store and discount retailers. According to pricing analysis of 1,000-plus household goods based on Amazon’s own assortment relative to Kohl’s, Walmart, Target and Macy’s conducted by 360pi and Retail Systems Research from March-June 2014, Kohl’s was consistently 30%-60% above Amazon’s pricing for this sample, but also reported the healthiest financials of the group.

New York -- With U.S. social commerce sales expected to reach $14 billion by 2015 and social networks like Twitter and Facebook ramping up their commerce capabilities, a survey by global marketing and technology agency DigitasLBi, and conducted online by Harris Poll, shows that while only 5% of Americans have made a purchase on a social media site, 20% would consider doing so.

Atlanta – Havertys Furniture Company Inc. reports its total written business for the third quarter to date of 2014 is up approximately 3.1% from the same period last year and written same-store sales are up approximately 3.5%. This increase was driven by a record setting Labor Day holiday weekend for which total written business was up approximately 7.4% from the same four-day period the prior year.