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Survey: Application support holds significant savings potential


Sunnyvale, Calif. – Application support and maintenance (ASM) may hold potential to deliver $6.8 billion in savings to Fortune 2000 organizations. According to a survey of 300 U.S. and U.K. CIOs released by IT services provider HCL Technologies Ltd., ASM now accounts for 38% of large organizations’ overall IT budget each year.

Based on the IT expenditure of Fortune 2000 companies this equates to $11.3 million per organization annually. Furthermore, 83% of respondents stated that the cost of maintaining and supporting these applications was increasing year on year, while during the last 12 months organizations have on average seen a 29% increase in support tickets for ASM.

IT departments are also finding it increasingly difficult to prioritize application problems and/or service requests. About nine in 10 (88%) of the large enterprises surveyed admitted they found prioritization a challenge. At the same time, with IT underpinning a number of business functions, 90% of respondents said that resource and skills restraints were making it difficult to align business and IT objectives. Only a small percentage (14%) of organizations stated they have mapped business benefit from IT.

“ASM represents a disproportionately large proportion of IT spend,” said Vijay B. Iyer, senior VP global head of applications outsourcing, HCL Technologites. ”Many organizations are struggling to meet users’ heightened expectations of application performance, which in turn is leading to a growing number of support tickets. With the need to drive greater efficiencies and business value from IT, organizations can no longer allow their current ASM functions to stagnate. By taking a more proactive and efficient approach they can free up capital that could be allocated towards more innovative transformational projects.”

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