Research Topic

Whole Foods Market overcharging customers?
New York -- An investigation of Whole Foods Market stores in New York City has found systemic overcharging of its customers for prepackaged food.

The city's Department of Consumer Affairs (DCA) said some Whole Foods stores routinely overstated the weights of its pre-packaged products – including meats, dairy and baked goods – resulting in customers being overcharged. DCA tested packages of 80 different types of pre-packaged products and found all of the products had packages with mislabeled weights.
IHL report details leading causes of retail returns
Franklin, Tenn. - Much of the retail industry’s $642.6 billion in annual returns worldwide ($246.3 billion in North America) can be prevented.

That’s according to a new research report from retail analyst firm IHL Group, commissioned by OrderDynamics, “Retailers and the Ghost Economy: The Haunting of Returns,” which finds that quality problems/product defects are the leading cause of retail returns.

Study: Retailers lack tools to fight omnichannel fraud

Naples, Fla. – Retailers often may not have the tools they need to effectively fight omnichannel fraud. More than half (54%) of retailers in the U.S. and Europe still have to consolidate their fraud management solutions across all channels, according to new research conducted by Forrester Consulting for ACI Worldwide.
Nilson Report: U.S. merchants’ card processing fees continue to rise

Carpinteria, Calif. -- With more Americans using credit, debit and prepaid goods to pay for goods and services, the amount merchants pay to process those cards continues to rise.
Exclusive: Growth Charting

While 2014 was rocky for a great many retailers, with several thousand store closings across most categories of retail, the first half of 2015 has seen some encouraging signs of a modest resurgence in certain retail sectors and from select brands. The higher numbers of store closings are far from over, and it would not be accurate to refer to 2015 as a total turnaround, but it does seem noteworthy that there are significant categories of retail that have aggressively moved to capitalize on opportunities.
The Ugly Truth: Retailers losing millions betting on merchants’ intuition

The recent admission by Mickey Drexler to making “mistakes” while explaining the results of two J.Crew sweaters – one successful, one not – shined a bright light on the importance of each new product decision and the consequences of getting it wrong. In the grand scheme of things, one or two bad decisions do not always make or break a company. But when you string multiple bad decisions together, the stakes are much higher.
NRF survey details retailers’ $44 billion problem

Washington, D.C. - Retailers lose billions of dollars to shoplifting, employee and vendor theft and administrative error, collectively known as inventory shrink.

According to the National Retail Federation (NRF)/University of Florida National Retail Security Survey, inventory shrink averaged 1.38% of retail sales, or $44 billion, in 2014. (The methodology for the survey changed in 2015 and as such, NRF does not have comparable data from prior years for this year’s report.) The report was sponsored by The Retail Equation.
Report: A major retailer boosting minimum wage — again

Conshohocken, Pa. – Home furnishings giant Ikea is increasing the minimum wage it pays to U.S. employees in stores and some distribution centers for the second straight year.

According to the Associated Press, Ikea’s average U.S. minimum hourly wage will rise about 10% to $11.87 from $10.76 as of Jan. 1, 2016.
NRF details retailers' $44B problem

Retailers are losing billions of dollars to shoplifting, employee/vendor theft and administrative error, according to the National Retail Federation.
Catalina launches personalized circular deals

Digital media company Catalina is launching a new solution that personalizes the deals found in weekly retail ad circulars.

The program, called My Favorite Deals, is designed to increase ROI in a major area of marketing spend for U.S. retailers.
Survey: Most retail returns are preventable

Much of the retail industry’s annual costs in returns can be prevented, according to a new survey.
NRF: Back-to-school spending on upswing

Washington, D.C. – Back-to-school spending for both K-12 and college students is on the upswing this year. According to a study of more than 6,400 adults with children in K-12 and college conducted by the National Retail Federation (NRF) and Prosper Insights, 29% of K-12 households plan to spend more in the current year than the previous year, as do almost 30% of college households.