Research Topic

Study: COVID-19 has made shoppers much more channel-agnostic
Free product returns for online purchases and the ability to buy the same products either in-store or online are two of the most important things that will be considered by Americans when choosing which retailers they’ll shop post-pandemic.
Consumers share brand experiences – so make yours positive!
A new survey indicates consumers will almost always take action after engaging with a brand, whether the experience is good or bad.

The most — and least — reputable U.S. retailers are…

Patagonia, an outspoken brand known for its activist environmental agenda, has the best reputation in the United States.
Study: Prime Day will draw back-to-school shoppers

June is typically a slow time for retail, but Prime Day 2021 is expected to jump-start back-to-school sales.
Conference Board: Economy’s upward trend to continue

An important metric bodes well for the country’s economic recovery from the pandemic.
Study: Consumers want digital payment

The e-commerce surge which accompanied the COVID-19 pandemic has created growing consumer preference for digital payment methods.
Restaurant visits are up 41% this year, says traffic data company

On the 60th day of 2021, restaurant visits were13% higher than they were on Jan. 1. On the 90th day, they were up 33%. And on the 135th day of the year, May 16, they were up 41% from New Year’s Day.
Home Depot in blockbuster Q1

The Home Depot crushed analysts’ first-quarter estimates as net sales surged almost 38% amid consumers’ ongoing spending on home improvements and a booming housing market.
Online grocery sales continue soaring year-over-year in April

Although the U.S. online grocery market contracted month-over-month in April 2021, it still showed significant growth from the prior year.
Salesforce: E-commerce will stay elevated post-pandemic

Consumers plan to make fewer online purchases once COVID-19 has passed, but will still buy online more than they did before the pandemic.

Study: COVID-19 has made shoppers much more channel-agnostic

Consumers share brand experiences – so make yours positive!

The most — and least — reputable U.S. retailers are…

Study: Prime Day will draw back-to-school shoppers

Conference Board: Economy’s upward trend to continue

Study: Consumers want digital payment

Restaurant visits are up 41% this year, says traffic data company

Home Depot in blockbuster Q1

Online grocery sales continue soaring year-over-year in April

Salesforce: E-commerce will stay elevated post-pandemic