Research Topic

The COVID-19 pandemic has accelerated the growth of e-commerce, especially among consumers under 35.

Plentiful financing offered to retail chains stymied by the COVID-19 pandemic allowed many whose businesses had already been declining to hang on to life in 2020. But 2021 could be their downfall.

U.S. consumers cut back on spending in February as harsh winter weather across the country took a bite out of sales.

Customers have become less likely to make impulse purchases since the outbreak of COVID-19.

Eight in 10 American consumers plan to shop online in some fashion, even when the COVID-19 pandemic comes to an end.

Consumers’ spirits are getting a boost from the anticipation of COVID-19 stimulus checks and the growing number of vaccinations.

Omnichannel demand is generally up as a result of COVID-19, but one offering is especially popular.

A solid majority of consumers are less than satisfied with retailer efforts at managing the e-commerce returns process.

It won’t result in a suspended driver’s license, but Americans are cutting back on drinking and shopping, with much lower spending levels.

Customers have been more likely to frequent local businesses that offer omnichannel services during COVID-19, and will continue doing so post-pandemic.