Research Topic

Despite continued inflation and the potential of a recession, Americans are still shopping — and spending.

The “perception” of recession and heightened expectations for online and in-store shopping are among the factors expected to impact customer behavior in 2023.

Consumers are cutting back on discretionary spending but they are still willing to invest in eco-friendly options.

The number of convenience stores in the United States inched up in 2022.

E-commerce retailers can charge for returns — if they make it worth the customer’s while.

Holiday discounting produced a year-over-year decline in overall U.S. online prices during December 2022.

Soft November online sales were offset by Cyber Weeek discounting and buy online, pick up in store (BOPIS) offerings, according to new Salesforce data.

A new survey suggests that several factors can hamper sustainable buying choices and behaviors by consumers.