Survey: Incomplete customer support experiences can hurt brand credibilityA majority of consumers are left feeling uncertain after having a customer service interaction with a brand. Survey: Majority of social media purchases fueled by online influencersSocial influencers are continuing to play a key role in what consumers purchase through social media. Survey: Gen Alpha values 'hands-on' retail experiences The youngest generation of consumers is looking for a collaborative and immersive in-store retail experience. Survey: Gen Z to keep shopping in January, February Even after the holidays, consumers are expected to remain active in the first two months of the year. Survey: Instant or fast refunds spur repeat ordering Much like shipping speeds, consumers are keen on receiving refunds from retailers in a timely manner. Coresight Research: Consumers show AI voice preferences Who a consumer is can have a large impact on how they want their artificial intelligence voice assistant to sound. Fiserv: December small business sales increase to close out 2025 Late-season holiday shopping helped sales at small businesses rise in December. Survey: Holiday spending debt reached $1,223 on average Holiday spending took a toll on many Americans, with a large number taking on some debt to afford gifts. Survey: Consumers still searching for deals – with help from AI Consumers are leaning on artificial intelligence tools to help them find the best prices. Mastercard SpendingPulse: Holiday sales up 3.9%, fueled by e-commerce, apparel U.S. consumers combined in-store visits with online browsing to secure the best promotions and maximize convenience this holiday season. First Previous 7 8 9 10 11 Next Last
