Consumer Attitudes & Behavior

New York City -- The outsourcing of real estate and facilities management (REFM) activities is expected to expected to hold steady or increase, according to the inaugural KPMG 2011 global real estate and facilities management outsourcing pulse survey. Among the buyers of REFM services, 50% said they plan to increase outsourcing over the next one to two quarters. Longer term, over the next 12 months, 44% of buyers plan to increase their REFM outsourcing

Suffern, N.Y. -- Ascena Retail Group, owner of the Dressbarn, Maurices and Justice chains, reported Wednesday that net income for the quarter ended July 30 fell to $28.2 million, from $42 million in the year-ago period on one-time charges and a shorter quarter for the performance slide.

TORONTO — Safeway and Wegman’s Food Markets ranked highest across all customer service elements, according to a survey by Empathica.

Empathica, a customer experience management solution-provider, polled more than 16,000 consumers, and found that operations and merchandise were the two most important elements in grocery shopping versus other elements such as promotions, people and technology.

Washington, D.C. -- A report released Thursday by Bloomberg said that U.S. consumer confidence held last week at the second-lowest level of 2011 as the highest number of households in three years said it was a bad time to spend.
 
The Bloomberg Consumer Comfort Index was minus 49.3 in the period to Sept. 11, near the 2011 low of minus 49.4 reached in May. The buying climate gauge slumped to the lowest level since October 2008.

NEW YORK — Walmart is bringing back its layaway program this holiday season, responding to pressures on low income consumers, MarketWatch reported.

Walmart, which canceled the program in 2006, except for fine jewelery, based on costs and limited use, is bringing back the program at its Walmart U.S. stores for Oct. 17 to Dec. 16 for electronics and toys, according to the report.

Toronto, Ontario, Canada -- Safeway and Wegman’s Food Markets ranked highest across all customer service elements, according to a survey by Empathica.

Empathica, a customer experience management solution-provider, polled more than 16,000 consumers, and found that operations and merchandise were the two most important elements in grocery shopping versus other elements such as promotions, people and technology.

Bellevue, NY -- In a survey released Wednesday by thrift retailer Savers Inc., the average family is expected to spend $300 on Halloween costumes, décor and celebrations this year.

According to the Halloween Shopping Survey, 90% of adults are planning to create a brand new look this season rather than repurpose old costumes, and another 81% will purchase new decorations for their home. 

Springfield, Mass. -- Big Y Supermarkets plans to get rid of self-checkouts in all of its 61 stores by the end of 2011.