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Consumer Attitudes & Behavior

  • It wasn’t supposed to be this way

    More Americans were online in September, and traffic to such major retail sites as Amazon.com and Walmart.com increased, but Target.com traffic was flat in the first full month following a late August site relaunch, according to the most recent “Top 50 Web Properties” report from online measurement firm comScore.

  • PriceGrabber survey: 52% of consumers to spend $500 or more on holiday gifts

    Los Angeles -- Fifty-two percent of consumers plan to spend $500 or more on gifts this season, according to a new survey by PriceGrabber, a part of Experian. Thirty-six percent said they will spend less than $500, and 12% indicated that they do not have a budget.

    Other key findings of the survey, conducted from Sept. 7-15, 2011, include:

    Consumers overwhelmingly chose clothing as the most popular holiday gift purchase (chosen by 66%), followed by gift cards (52%), books, CDs, DVDs or videogames (46%) and toys (43%).

  • Study: Retailers not engaging mobile shoppers

    New York City -- While 43% of smartphone owners have installed and used a retailer's app, only 14% of those who installed them say the app led to a purchase decision, according to the most recent Retrevo Pulse Study, an ongoing study of tech industry trends conducted for the consumer electronics shopping and review site.

  • SymphonyIRI: Budget grinch will restrict most holiday budgets

    CHICAGO — As many as 71% of consumers earning less than $100,000 per year are planning to trim back their spending this holiday season, according to new research, “Holiday Shopping 2011,” released Tuesday by SymphonyIRI Group.

  • More consumers to use mobile devices to comparison shop this holiday season

    WASHINGTON — It looks like this year's holiday shoppers have a renewed focus on value and will comparison shop by utilizing smartphones, tablets and mobile applications to make purchasing decisions, according to the latest National Retail Federation Survey.

  • More consumers to use mobile devices to comparison shop this holiday season

    WASHINGTON — It looks like this year's holiday shoppers have a renewed focus on value and will comparison shop by utilizing smartphones, tablets and mobile applications to make purchasing decisions, according to the latest National Retail Federation Survey.

  • Retail crime cost U.S. retailers $41.7 billion in 2011

    PHILADELPHIA — Shoplifting, employee or supplier fraud, organized retail crime and administrative errors cost the retail industry $41.7 billion in the United States in 2011, representing 1.6% in sales, according to the Global Retail Theft Barometer released Tuesday by Checkpoint Systems. Of that, $18.4 billion was attributed to employee theft, $14.9 billion to shoplifters, $6.6 billion to internal error and $1.8 billion to suppliers.

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