Consumer Attitudes & Behavior

Amstersdam — Ahold experienced several bright spots during its fourth quarter and full year, the Dutch-based supermarket company said.

Fourth-quarter net sales totaled $9.4 billion, a 4.5% increase above the year-ago period, while net sales for the year increased by 2.5% to $39.1 billion.

FRAMINGHAM, Mass. — Staples announced that it is offering small business owners the chance to win up to $50,000 in free television advertising in their home market through its “Give Your Small Business the Push It Needs” contest.

QUINCY, Mass. — Stop & Shop has reintroduced its Guaranteed Value product line in an effort to help customers on a budget.

The line, which includes about 200 items, touts prices that are an average of 20% to 25% less than national brands. What's more, 60% of the items cost $2 or less. What's more, packaging for items that are part of Guaranteed Value have undergone a makeover, with the yellow, blue and red packaging being replaced with a bright orange and white design that highlights the value offered with each product.

An analysis of retailers’ ad circulars from throughout 2012 conducted by ECRM shows some familiar names dominate the list of top promoted brands and reveals some interesting movements among others.

The ECRM report shows use of circular print ads grew by 5.5% in 2011 despite increased activity overall in the areas of online, mobile and social.

New York City -- According to a survey released Tuesday by the NRF Foundation and American Express, Amazon.com has the best customer service among U.S. retailers.

The seventh annual Customers’ Choice survey, conducted by BIGinsight and polling 9,374 shoppers, saw the same group of retailers occupy the Top 10 spots in the poll, with some place-switching.

New York City -- ShopperTrak reported Monday that national retail sales, when compared with the same period last year, rose 3.5% during November and December, while foot traffic decreased 3.1%.

New York City -- A report released Monday by the National Retail Federation said that retail industry sales growth for 2012 is forecasted at 3.4%, a pace slower than 2011’s 4.7% growth.

Still, said NRF, the retail industry will grow at a rate faster than many other industries.

NEW YORK — Retail industry sales are expected to rise, albeit not at the same pace as 2011, according to the National Retail Federation.

Retail industry sales will rise 3.4% to $2.53 trillion, NRF said, compared with a pace of 4.7% in the year-ago period. The expected slowdown in consumer spending, NRF said, will be influenced by a number of factors, including stalled unemployment rate and lack of newly-created jobs. But despite the lower projection, the industry is expected to garner stronger numbers than other industries, NRF said.