Consumer Attitudes & Behavior

New York -- Many apparel retailers and department stores registered solid gains in March, as an early spring brought out shoppers looking for seasonal merchandise earlier than they typically would. Last month was the warmest March in North America in more than 50 years, according to weather data provider Planalytics.

Macy’s, Kohl’s Corp., Limited Brands and Gap Inc. were among the retailers who topped analyst estimates.

March was a good month for retailers overall, as an early spring brought out shoppers looking for seasonal merchandise earlier than they typically would. Last month was the warmest March in North America in more than 50 years, according to weather data provider Planalytics. 

Target, TJX and Ross Stores all reported stronger-than-expected March sales.

Amazon wasn’t always a threat to Walmart, but as the only retailer grows and offers more of the same products as traditional mass retailers, it has become hard to ignore. This article from Businessweek examines how Amazon has influenced Walmart’s approach to online.

Boston -- Amazon.com is America's most relevant retailer, followed by Target, according to Brodeur Partners’ Retail Relevance Top 10 ranking. The study asked shoppers to look at 21 of the nation's top retailers and select the "most" and "least" personally relevant retailer in four specific areas: practicality, values, sensory appeal and social appeal.

Consumer Reports readers who shop at Target gave the company middle-of-the-road marks on service and its perishable offerings, but the company scored better on pricing and received the highest marks possible on cleanliness.

New York -- More than half of consumers (67%) said they plan to spend the same or more at retailers than they did last year, a nine percentage point increase from last year, according to the 2012 Spring Consumer Pulse Survey by Deloitte. Consumers also feel slightly better about the economy this year than last; 57% of survey respondents said the economy has been recently recovering, compared with 52% last year.

Ann Arbor, Mich. -- A study released Tuesday by customer feedback management firm CFI Group found that social media may be blunting the impact of negative word-of-mouth.

According to the findings of its annual Call Center Satisfaction Index, CFI Group said that social media commentary after a call center experience can have a counter-intuitive impact.

J.C. Penney is in the very beginning of its transformation. But the first component of the strategy — a new pricing model that jettisoned hundreds of promotions in favor a three-tier model — in already in place. And not surprisingly, experts are weighing in.