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Consumer Attitudes & Behavior

  • Apple tops Fortune's most admired list

    NEW YORKFortune has released its 2012 list of the most admired companies, and it should come as no surprise that Apple topped the list. Even with the passing of Steve Jobs, the company didn't miss a beat delivering products that are still in high demand, increasing sales and delivering soaring profits for its investors.

    Also on the list were a number of retailers including third-ranked Amazon.com, 20th-ranked Costco Wholesale, 24th-ranked Wal-Mart Stores, 25th-ranked Target, 28th-ranked Whole Foods Market and 41st ranked eBay.

  • Survey: Nearly half of adults only buy clothing when on sale

    Whiting, Ind. -- Survey results released Wednesday by CouponCabin.com found that 41% of U.S. adults who purchase apparel say that they only buy clothing when it’s on sale.

    Nearly one-quarter (23%) of U.S. adults said their shopping strategy involves doing whatever they can to save money.

    The Spring Shopping Survey, conducted online by Harris Interactive, contained the following highlights:

  • NRF names head of research division

    WASHINGTON — The National Retail Federation has named Ellen Davis SVP and executive director of the NRF Foundation, the education and research arm of NRF.

  • Target makes loyalty list

    WABAN, Mass. — There most be something to that REDcard Rewards program. Target this week was among the companies with the most loyal customers, according to a new study by Temkin Group. The report, "2012 Temkin Loyalty Ratings," rated the loyalty that consumers have to 206 large companies across 18 industries.

    Target with a rating of 59%, ranked No. 8 on the list. Sam's Club earned the top spot with a loyalty rating of 65%.

  • Restaurant sales rose 3.4% in 2011

    Chicago -- A report released Tuesday by research firm Technomic found that sales among the 500 largest U.S. restaurant chains increased 3.4% to $242 billion in 2011.

    That compares to just a 1.8% increase in 2010.

    Of the 500 restaurants analyzed by Technomic, more than 60% posted at least nominal sales increases; just 193 saw sales declines in 2011, compared with 231 in 2010.

  • Sam's Club leads in customer loyalty rankings

    WABAN, Mass. — Sam's Club has the most loyal customers, according to a new study by Temkin Group. The report, "2012 Temkin Loyalty Ratings," rated the loyalty that consumers have to 206 large companies across 18 industries.

    Only seven companies earned "very strong" loyalty ratings. In addition to the retailers listed above, credit unions and USAA earned the distinction. Sam’s Club had the most loyal customers across all industries, with a loyalty rating of 65%.

  • Sam’s Club tops across all industries in customer loyalty rankings

    Waban, Mass. -- Sam's Club, Aldi, Publix Super Markets, Amazon.com, and H.E.B. are the retailers with the most loyal customers according to a new study by Temkin Group. The report, the 2012 Temkin Loyalty Ratings, rates the loyalty that consumers have to 206 large companies across 18 industries.

  • CSA columnist analyzes Kohl’s smaller-format store plans

    New York -- Columnist Jeff Green isn’t really surprised that another retailer has joined the ranks of those chains that are downsizing or rolling out smaller format. But he finds the fact that Kohl’s has joined the crowd a little bit different and more interesting.

    Check out Retail Rap by Jeff Green by clicking here.

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