Consumer Attitudes & Behavior

Like many of you, I just got back from RECon, and I’m still processing what I saw and heard. One thing that was interesting to me was the fact that it seemed like burger concepts were on everybody’s site plans, from In-N-Out Burger to Smashburger and Five Guys. If you like a good burger -- and, who doesn’t -- this is great news. If you are a developer or landlord though, I think you should proceed with some caution.

The enormity of the Chinese e-commerce opportunity was mentioned last week by Wan Ling Martello at Walmart’s shareholders meeting, when the COO of global e-commerce described how China’s online market is projected to quadruple to $300 billion in five years. Walmart obviously wants to be part of that growth and looked to shorten its learning curve earlier this year by acquiring a minority stake in fast growing online grocer Yihaodian.

On average, across the retailer set, both the number of inserts and number of page counts decreased when comparing the month of May 2011 to May 2010. Notable standouts for the insert counts include a decline of 39% for Home Depot and an 11% decrease for Lowe’s.  While both Home Depot and Lowe’s dropped fewer inserts this year compared to last year, Home Depot’s decline was more pronounced from nearly seven inserts in 2010 to four in 2011.

Atlanta -- A report released Thursday by First Data Corp. said that consumer spending growth slowed in May as concerns about the economy mounted.

According to the First Data SpendTrend analysis for the full month of May 2011, which tracks same-store consumer spending by credit, signature debit, PIN debit, EBT cards and checks at U.S. merchant locations, year-over-year dollar volume growth slowed to 6.6%, the lowest monthly growth rate in 2011.

Washington, D.C. -- On Wednesday, the Senate rejected the Tester-Corker amendment to delay swipe-fee reform.

Boulder, Col. -- Discount grocer Aldi ranks as the nation’s low-price grocery leader, according to a recent consumer survey conducted by Market Force Information.

In the May 26 edition of SiteTalk, we asked the question, "Did you attend RECon 2011 in Las Vegas this week? If so, what was your key takeaway from the show?"  This is what several readers had to say:

Norwalk, Conn. -- Retail chief financial officers (CFOs) of U.S. middle-market companies are becoming more optimistic concerning the state of the industry, according to the latest GE Capital survey of  retail CFOs of companies with revenues ranging from $50 million to $1 billion.

Yonkers, N.Y. -- Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine. In the survey, 65% of the respondents said they are "tremendously annoyed" by rude salespeople and 64% said that they had left a store in the previous 12 months because of poor service.

Consumer Reports also found that 71% of survey respondents were extremely irritated when they couldn't reach a human on the phone.

An amazing variety of people shop at Walmart stores, which is understandable given the company’s often cited statistic that 140 million people visit its stores weekly. This diversity of customers is one of the things that makes Walmart unique as this video from singer Jessica Frech cleverly illustrates in a light-hearted way. Click here to watch.