Consumer Attitudes & Behavior

Total U.S. shopper traffic in retail stores and malls for June 2012

Summer retail is heating up. June brought high temperatures and a steady stream of shoppers to stores across the nation. Retail foot traffic in June increased 5.2% compared with the previous month and 7% over the same period last year.

Chelmsford, Mass. -- The Kronos Retail Labor Index edged up to 4.2% in June from a reading of 4.1% in May. The June reading reflected sharp declines in both applications and hiring. (The index is defined as the ratio of hires to applications within a given month, expressed as a percentage. A level of 3.0% means that for every 100 applications received, three hires occurred.)

Washington, D.C. -- A report issued Thursday by the Labor Department showed that applications for jobless benefits fell 14,000 in the week ended June 30, to 374,000.

The news eased some concern that the labor market is faltering further.

“Before today it was pretty clear the labor market had softened over the past few months,” Daniel Silver, an economist at JPMorgan Chase & Co., told Bloomberg. “Today’s reports show a little bright spot.”

 

New York -- Disappointing same-store sales results in June weren’t necessarily unexpected, as the month typically trends weaker as shoppers have fewer reasons to shop.

Thomson Reuters, which polls 18 U.S. retail chains, projected its Same-Store Sales Index to inch up 0.5% in June, far below last year’s 6.7% rise for the month. Analysts have said that warm weather may have prompted consumers to make summer apparel purchases earlier than usual, shifting sales from later months like June.

Walmart observed its 50th anniversary in fine fashion this week as its share price hit an all-time high, even as the company faced familiar charges from vocal critics.

Walmart shares closed Tuesday at an all time high of $70.75, nearly 18% above the $59.97 level where they began the year and more than 46% above the 52-week low price of $48.31 seen late last summer. The move is nothing short of remarkable considering an investment in Walmart was dead money for the past dozen years as shares traded for a little more than $69 back in December 1999.

North Plainfield, N.J. -- Business appears to be improving, according to a survey by Levin Management Corp. The firm conducted the study among its retail tenants in 90 properties.

The mid-year survey, which polled 250 retailers, indicated positive changes year-over-year. At mid-year 2012, 64.2% of respondents reported the same or higher sales volume compared with this time last year; 35.7% reported lower sales. At mid-year 2011, 50.1% of respondents reported the same or higher sales; 49.8% reported lower sales.

New York -- Energy cost savings, government/utility incentives and rebates, and enhanced brand or public image ranked as the top drivers of energy-efficiency decision-making in the United States and Canada, according to a global survey of building owners and operators and facility managers by Johnson Controls.

Denver -- When consumers search for online coupons and savings, 62% search for store-centric deals, 24% for product-specific coupons, and only 14% search specifically for brand name product discounts online, according to the first Buy-havior Report, from coupon-search engine ShopAtHome.com. The report tracks consumer search habits on the site.

Of the 62% of consumers looking for store-centric savings, Wal-Mart was the most-searched for retailer followed by Kohl’s and Target, respectively.

Denver -- When consumers search for online coupons and savings, 62% search for store-centric deals, 24% for product-specific coupons, and only 14% search specifically for brand name product discounts online, according to the first Buy-havior Report, from coupon-search engine ShopAtHome.com. The report tracks consumer search habits on the site.

Of the 62% of consumers looking for store-centric savings, Wal-Mart was the most-searched for retailer followed by Kohl’s and Target, respectively.

Sam's Club was among the highest-rated companies for customer service, according to new research from the Temkin Group. Other retailers included Publix, Hy-Vee, H.E.B., ShopRite, Aldi, Giant Eagle and JCPenney.

Other companies earning top marks included Chick-fil-A, credit unions and Starbucks. Meanwhile, companies with the lowest ratings included Charter Communications, Time Warner Cable, Comcast, Citibank, Qwest, Cigna, and Bank of America.