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Consumer Attitudes & Behavior

  • Report: Apparel up, electronics flat over Black Friday weekend

    Apparel specialty retailers experienced a sales pick up over Black Friday weekend, while department-store and electronics revenue was roughly flat, Reuters reported.

    Online sales growth was in the double digits over the weekend, beating MasterCard's forecast for about an 8% increase.

    Read more by clicking here.

  • Report: Black Friday madness alive and well in Great Britain

    Black Friday may not be what it used to be in the United States, but the tradition has caught on big time across the pond, according to a report by the New York Times.

    The BBC reported that shoppers in different parts of the country experienced gridlock, biting, pinching, punching, kicking and merchandise flying through the air as shoppers leapt over barriers to get their hands on heavily discounted items, the report said.

  • Retailers fall short on omnichannel returns

    While most large retailers now offer omnichannel return capabilities, the experience may leave something to be desired.

    According to The Omni-Returns Experience Report, a new study of 25 major retailers including Target, Walmart, Best Buy, Apple, Gap, Sears, J.C.Penney and Macy's from StellaService, more than 75% of evaluated retailers offer buy online, return in store (BORIS).

  • Want to sell more expensive items online?

    Retailers looking to maximize online revenues should utilize one specific digital promotional solution to create a sense of pleasure.

  • Customers will make merry online

    Online spending this holiday season is shaping up to be downright joyful for retailers.

    According to comScore, total online retail spending for the November–December period will reach $70.1 billion, representing a 14% gain from $61.3 billion a year earlier. Total desktop spending is expected to reach $58.3 billion, up 9% from $53.3 million.

  • Want to sell more expensive items online?

    Retailers looking to maximize online revenues should utilize one specific digital promotional solution to create a sense of pleasure.

  • Now Trending: It’s NOT the Internet, Dummy!

    “Now Trending” is an exclusive online series to chainstoreage.com, featuring trending topics that impact the retail real estate landscape.

    The narrative is a familiar one: the scourge of online sales, encroaching ominously on brick-and-mortar market share, continues to siphon sales and transform the retail industry into an increasingly virtual landscape. Over the last few years, nearly every retail sales drop or unexpectedly poor performance has been laid at the feet of the Internet.

  • Finding success by serving others

    Walmart’s foes are at it again this holiday season, looking to disparage the company with misinformation and publicity stunts that harm the workers the organization claims to help.

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