Consumer Attitudes & Behavior

New York - While the digital age has encouraged more consumers to shop and browse products on the Web, physical stores are still primary destinations for shoppers, according to an annual survey by PwC's.

Washington, D.C. - Retail industry employment increased by 34,800 jobs in January 2015, as retailers held on and even added to their staffs following the holiday shopping season. According to data from the National Retail Federation, monthly gains occurred in the sporting goods, non-store (e-commerce), and general merchandise store verticals.

Total retail employment increased by 215,600 jobs on a year-to-year basis, according to NRF’s calculations, which do not include automobile dealerships, gasoline stations or restaurants.

Wegmans Food Markets, Costco, Publix and CVS are among the highest ranked companies in terms of corporate reputation, according to a new poll.

The 16th annual Harris Poll Reputation Quotient study ranked the reputations of the 100 most visible companies. Scores range from excellent (scores of 80+) to poor (scores of 50 to 64).

New York -- Starbucks Corp. founder and CEO — and currently Time Magazine cover boy — Howard Schultz has lots of opinions about politics and the national agenda, but he is not interested in running for president in 2016.

“I don’t think that’s a solution. I don’t think it ends well,” Schultz told Time in a wide-ranging interview its Feb. 16 edition.   

San Jose, Calif. – Consumers appear to have been feeling a seasonal hangover after what some analysts have called a relatively strong 2014 holiday season. According to the monthly Retail Performance Pulse for January 2015 from RetailNext, store sales and traffic both declined 7.7%

Cincinnati – Post-holiday returns serve as a way to ensure the stress of the holiday season lasts into the New Year. According to a survey of about 1,200 adults by loyalty program provider LoyaltyOne, one out of every two U.S. shoppers (51%) say that returning gifts adds to their post-holiday stress.

New York -- U.S. retail and consumer (R&C) total transaction value for 2014 hit a five-year high and surpassed the $100 billion mark for the second year in a row, according to PwC’s U.S. retail and consumer deals insights 2014 Year in Review and 2015 Outlook report.

New York -- Customer analytics is a key component to retail success; CSA talked with Buxton's Bill Stinneford at NRF's Big Show in New York City about tech trends and the importance of understanding exactly who your customer is.  

Watch video here.

San Francisco -- Shopper traffic in January dropped 7% year-over-year as harsh winter storms amplified the shift of shopping to online and mobile, according to Euclid’s monthly retail benchmarks report which analyzes shopper activity and behavior during the month of January. In-store engagement improved more than expected during the low traffic, post-holiday month, but it is unclear how much the longer visits benefitted sales.

New York — With just 85 stores, Rochester, New York-based Wegmans Food Market edged past online giant Amazon to take the top spot for corporate reputation among the 100 most visible companies, according to the 16th annual Harris Poll Reputation Quotient study.

Harris Poll expanded the list to 100 companies this year, up from 60, to offer deeper insight by industry. As a result, three of this year’s top 10 companies are debuting on the list, including No. 1 Wegmans, No. 7 L.L. Bean and No. 8 Publix Supermarkets.