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Consumer Attitudes & Behavior

  • Study: Consumers in rebellion against full prices

    Shoppers are no longer willing to pay full price as deep discounts influence consumer behavior.   That is one of the key findings of a new consumer report by First Insight, which found that widespread discounting by department stores and mass merchants is significantly influencing the expectations of discounts when consumers shop in other product categories.   

  • RetailNext: Stores not dead but do need to be reinvented

    Despite the growth of online shopping, brick and mortar stores are still critical to retail success.   “Retail stores are not dead,” said Shelley E. Kohan, VP of retail consulting at RetailNext Inc. “The retailers who continue to embrace change in their business models will be well positioned for today and in the future."  

  • Off-pricers in big expansion push

    Forget about online. The biggest threat to Macy’s and other department store retailers is coming from bricks-and-mortar.   Speaking at a recent conference in New York City, Macy's CFO Karen Hoguet said off-price retailers have proven a bigger long-term challenge to the company than the Internet, CNBC reported.

  • Study: More than half of U.S. shoppers haven’t tried BOPIS

    More omnichannel retailers offer buy-online-pickup-in-store (BOPIS) services to shorten their delivery windows. Yet, 60% of shoppers have yet to take advantage of the service.   That’s according to a new report, “Buy Online, Pick-up In-Store” from ChargeItSpot, which was based on responses from over 2,074 shoppers at 20 malls across the country.  

  • The Science Behind Successful Online Gifting & What To Avoid To Protect Your Brand

    People love to give gifts.   

  • Survey: Mobile wallet adoption has flatlined

    Mobile wallet usage in the United States remains small, and shows no signs of increasing anytime soon.   This was according to “PYMNTS/InfoScout Mobile Payment Adoption,” a new report from PYMNTS.com. The survey, which was conducted in March 2017 among more than 7,655 consumers, said less than one in 20 consumers who have one of the main mobile wallets (Apple Pay, Sam-sung Pay, and Android Pay) use it regularly.   

  • Commentary: Downtick in February largely a temporary blip

    After solid start to the year, retail is now back in softer growth territory. While the 2.1% rate of overall expansion is not disastrous, it is much lower than the past few quarters and is largely the result of higher gas prices which buoyed sales at gas stations by 15.8%. The pure retail number is more concerning, with the 0.8% increase being the slowest growth recorded since February 2013.  

  • Consumers cautious in February

    The delay of tax refunds helped keep consumer spending in check on February.   Retail sales in February inched up 0.2% seasonally adjusted over January, according to the National Retail Federation. (The NRF numbers exclude automobiles, gasoline stations and restaurants.)   The industry’s performance in February was mixed. Electronics and appliance stores took the biggest hit, with sales falling 2.8% over the previous month.   
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