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Consumer Attitudes & Behavior

  • January was hot for retailers

    Retail sales sizzled in January, beating expectations. Even the struggling department store sector managed to beat the odds.   Retail sales, excluding automobiles and gasoline, grew 0.4% in January, according to the National Retail Federation. (The numbers exclude automobiles, gasoline stations and restaurants)  

  • Study: Retailers leave money on table due to lack of personalized service

    Disappointing shopping experiences are costing brick-and-mortar retailers serious money.   Stores left about $150 billion in potential revenue on the table in 2016 by failing to offer shoppers personalized in-store shopping experiences. Shoppers would increase their in-store spending by 4.7% — if they received better, more personalized service from retailers.   

  • Accenture: Traditional loyalty programs waste ‘billions’ in digital age

    Organizations are throwing away billions of dollars annually on customer loyalty programs that just don’t work like they used to.   This was revealed in the Accenture report, “Seeing Beyond the Loyalty Illusion: It’s Time You Invest More Wisely.” The study gauges the experiences and attitudes of 25,426 consumers around the world about their current loyalty relationship with brands and organizations.  

  • Is Facial Recognition in Retail Market Research the Next Big Thing?

    Remember the memory-erasing Neuralyzer in "Men in Black"? Or more recently, "Ex Machina," the Oscar-winning story of a humanoid robot that uses emotional persuasion to outsmart humans and escape from the secluded home of its creator?  

  • ComScore: Digital spending rises 18% in Q4

    Digital shoppers across the United States outdid themselves in the fourth quarter.   Shoppers spent $109.3 billion online during fourth quarter 2016, according to comScore. Overall, this marked an 18% increase compared to the same quarter in 2015.    The majority of this online spending — $86.6 billion — occurred on desktop computers, a 13% increase compared to a year ago.   

  • And the 10 most innovative companies in retail are…

    A cloud computing/e-commerce giant heads up Fast Company’s annual ranking of the 10 most innovative companies in retail. Amazon not only topped the retail sector category, it also came in number one in the overall World’s 50 Most Innovative Companies listing. (Rounding out the top five: Google, Uber, Apple and Snap.)

  • Study: Grocery shoppers not all that connected with social media

    While supermarket shoppers engage with their primary grocer on one or more digital platforms, social media sites are not a priority.    This was according to the “U.S. Supermarket Shopper Digital Update,” a report from the Retail Feedback Group (RFG). The new study, an offshoot of RFG's “U.S. Supermarket Experience Study,” focuses specifically on the digital aspects of shopper engagement with supermarkets.   

  • These three retailers are tops in corporate reputation

    Another corporate ranking, another first place finish by Amazon.   The online giant came out on top in Harris Poll’s annual corporate reputation rankings report. The poll measures the reputations of the 100 most visible companies in the United States as perceived by the general public.        
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