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Consumer Attitudes & Behavior

  • Publix, H-E-B big winners in customer experience survey

    Two regional grocers beat all the competition in and out of their category in a survey of customer experiences across 20 different industries.   

  • Discount chain reported a Q4 profit — and plans for expansion

    Dollarama ended the year with a strong fourth quarter, an increase it credits to higher customer spending.   For the fourth quarter ended January 29, 2017, the Canadian discount retailer’s sales increased by 11.5% to $854.5 million. The chain’s gross margin was 41.4% of sales, compared to 40.8% of sales.  

  • Survey: Unclean restrooms can have negative impact on business

    Retailers looking for a competitive advantage in these competitive times should consider their restrooms.  

  • Report: Traffic declines at Whole Foods Market 'staggering'

    The nation’s largest supermarket retailer is stealing customers from Whole Foods Market.    That’s according to a report by Cincinnati Business Courier, which cites a new study by Barclays investment analyst Karen Short.    Whole Foods has lost up to 14 million customers during the past six quarters, according Short.    

  • Consumer confidence bumps up to a 16-year high

    Having reached a 15-year peak on February, consumer confidence reached a new peak in March, now standing at its highest level in 16 years.   The index's current reading is 125.6, up from 116.1 in February.   “Consumer confidence increased sharply in March to its highest level since December 2000 (Index, 128.6),” said Lynn Franco, director of economic indicators at The Conference Board.   

  • Study: Restaurants deliver halo effect for retail centers

    For the first time ever in 2016, U.S. restaurant sales eclipsed grocery store sales — and that’s good news for retail centers    The amount of space dedicated to food in retail centers has grown from 5% in 2007 to 15% today.  And the trend is expected to increase to 20% by 2025, according to a study, “The Successful Integration of Food & Beverage within Retail Real Estate,” from the International Council of Shopping Centers (ICSC).  

  • Survey reveals retailers with best customer experience

    Three very different retailers earned the top score in a survey of customer experience.   Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.   

  • NRF: A late Easter could spur record spending

    With Easter being almost a month later than last year, Americans are on track to spend more than ever, according to the National Retail Federation.  
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