Consumer Attitudes & Behavior

Black Friday will be the busiest shopping day of the days-long long Thanksgiving holiday.

Despite an abundance of new options for buying groceries online, American consumers still prefer to do their shopping in stores.

Retailers should expect a busy Cyber Monday.

As the holiday shopping season begins in earnest, retailers find themselves having to cope with high levels of turnover on the frontlines of their stores.

A strong labor market that is boosting consumer spending helped retail sales make a comeback in October, sending a positive note to retailers as they head into the holiday shopping season.

Over half of shoppers will utilize physical retailers for the majority of their holiday shopping this year.

Consumers are more apt not to go through with an e-commerce purchase if the retailer fails to provide experiences and services.

Retailers have gotten little in the way of relief since the switch three years ago to new chip-based credit and debit cards.