Consumer Attitudes & Behavior

Black Friday and Cyber-week promotions will be paramount in driving this year’s online holiday spending.

Jobs in the retail industry are up over last year, yet many retail positions still remain unfilled.

Traditional retailers are grabbing more online dollar share of high-ticket items, especially consumer electronics.

Retailers should expect holiday shoppers to integrate their online and in-store activities more than ever this upcoming season.

Retailers can expect a healthy rise in holiday sales — just not as big a one as last year.

More of the retailers that filed for bankruptcy in the first half of 2018 did so seeking a reorganization with store closings than those that did so in 2017.

Millennials are expected to be the biggest gift-givers this holiday season, and social media will be their shopping platform of choice.

Retailers claimed nine spots on a ranking of the top 25 best customer experiences of 2018.

Amazon's decision to raise its minimum U.S. wage to $15 an hour is both a politically savvy move and a change made out of economic necessity.

Despite accelerating their digital investments, luxury brands’ overall digital experiences are falling short of their customers’ expectations.