Top 10 global consumer trends for 2020People are beginning to accept that robots or other artificial intelligence (AI) can perform certain tasks traditionally done by humans. NRF: Consumers will opt out of purchase if process is inconvenientConsumers are increasingly prioritizing convenience when it comes to purchases. NPD Group: General merchandise holiday sales fall flat Holiday sales for key general merchandise categories were disappointing despite a strong last-minute push. NRF Big Show: Positive outlook for 2020 The economy is positioned for steady growth this year. Verizon: Holidays don’t last forever for e-retailers What goes up must come down, including online retail traffic. Survey: Bad returns policy is big turnoff to future purchases Retailers’ returns policy can have a big impact on whether a holiday gift is even purchased. Holiday sales fall at J.C. Penney J.C. Penney wasn’t able to stem the tide of declining same-store sales at department stores during the holiday season. Survey: Customers like store associates – for some things Retailers should be selective in what aspects of the in-store customer experience they automate. Analysis: Radical change needed to get Victoria’s Secret back on track Overall, this was not a happy holiday for L Brands. Off the back of a flat holiday performance last year, group comparable sales fell by 4%. Holiday gift card purchases explode fueled by e-commerce The increase in holiday spending on gift cards far outpaced overall seasonal growth. First Previous 204 205 206 207 208 Next Last
