Deloitte: Contactless and online shopping in big demand this holiday seasonConsumer anxiety over COVID-19 means retailers who remove the need for personal contact from shopping may have the brightest holiday. Survey: BOPIS, brand values can lead to happy retailer holidaysMany consumers are scaling back their holiday plans, but retailers can still capture their spending. Consumers’ top priority in holiday shopping is… When it comes to deciding where to shop for holiday gifts, pricing is king. ACSI: Amazon customer service rating falters during COVID-19, but it’s not alone No internet retailer has improved customer satisfaction during the pandemic, but Amazon has seen a particularly notable decline. Bain: Strong non-store, grocery sales to drive holiday growth Retailers should expect e-commerce to deliver the most cheer this holiday season. Walmart, Target, Sam’s Club, Nordstrom tops in contactless shopping experiences Some retailers have adapted to the need to reimagine the customer shopping experience better than others. Retail sales up in September with impressive year-over-year gains Retail spending continued to grow in September led by a strong rebound in apparel. Target more than doubles Deal Days sales; starting Black Friday early Competing with Amazon Prime Day paid off for Target. CPG: Strong September sales bode well for holiday; forecasts 5.8% growth Stellar sales in September should lead the way to a surprisingly strong holiday for retailers. Consumer confidence continues to rise After two months of significant positive growth, American consumer confidence in October is at its highest observed point since March of this year, despite much volatility. First Previous 176 177 178 179 180 Next Last
