Consumer Attitudes & Behavior

Retailers are adding fulfillment centers as e-commerce revenues rise, but not all are keeping pace with their supply chain infrastructure.

The tide of restaurant closures and bankruptcies continues to rise amid the pandemic.

Senior retail executives demonstrate a potentially damaging misunderstanding of what is driving consumer purchase decisions this holiday season. 

Black Friday hasn’t gone away as much as it’s been extended.

Amazon has found another omnichannel retail battleground to dominate.

Fewer consumers went shopping during the five-day period from Black Friday to Cyber Monday and those that did spent less. 

Traffic plunged in stores on the official start of the holiday shopping season even as it set new records online.