Attitudes: Retailers

Waban, Mass. – In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months. According to a new Temkin Group report, “What Happens After a Good or Bad Experience, 2015,” only 4% of consumers report having a bad experience with a retailer.

Six retailers are at a 1% reporting level for bad customer experience: True Value, Costco, Bed Bath & Beyond, Ace Hardware, Gap, and Staples.

New York -- On Thursday, in a move that could shape the minimum wage debate, Walmart announced it was raising the minimum wage of its employees to $10 per house, which is significantly higher than the Federal minimum wage. The news has met with a mixed reaction.  

Here's a sampling:
 
CNBC reports that Wall Street gives Walmart a big thumbs down for the news.

In a move that could alter political debate and improve the image of the world's largest retailer, Walmart announced that it will raise the minimum wage of its employees to as much as $10 per hour by 2016. The decision has received mixed reaction.

Here's a sampling of the analysis of Walmart's big announcement.

Washington, D.C. -- The National Retail Federation credited the “power of the marketplace” in Walmart’s decision to increase wages of approximately 500,000 full-time and part-time associates in April to $9 an hour, which is well above the Federal minimum wage.

Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI).

The report says brick-and-mortar retail show weakening or flat customer satisfaction, while Internet retail is up from a year ago.

Chicago -- Retail CFOs predict a 3.9% increase in total sales and a 3.7% increase in same-store sales in 2015, according to a new BDO USA survey.

While the forecast is about one percentage point lower than 2014’s bullish projections, 66% of retailers expect comparable store sales to increase, and with 71% of retailers including online sales in their comparable store sales reports, a considerable amount of this 2015 growth may come from further e-commerce sales, which grew 16% in 2014, according to eMarketer.

Washington, D.C. - Retail industry employment increased by 34,800 jobs in January 2015, as retailers held on and even added to their staffs following the holiday shopping season. According to data from the National Retail Federation, monthly gains occurred in the sporting goods, non-store (e-commerce), and general merchandise store verticals.

Total retail employment increased by 215,600 jobs on a year-to-year basis, according to NRF’s calculations, which do not include automobile dealerships, gasoline stations or restaurants.

New York — With just 85 stores, Rochester, New York-based Wegmans Food Market edged past online giant Amazon to take the top spot for corporate reputation among the 100 most visible companies, according to the 16th annual Harris Poll Reputation Quotient study.

Harris Poll expanded the list to 100 companies this year, up from 60, to offer deeper insight by industry. As a result, three of this year’s top 10 companies are debuting on the list, including No. 1 Wegmans, No. 7 L.L. Bean and No. 8 Publix Supermarkets.