Attitudes: Retailers

Consumers have spoken, and they have a favorite chain when it comes to buying appliance products.  

Tom Petty fans can commiserate with retailers who report having difficulty implementing EMV due to slow movement from the payment card industry.   According to a new survey of retailers conducted by the National Retail Federation (NRF) in May and June, 48% of respondents had already implemented the new EMV chip card system or expected to have done so by the end of June. A total of 86% expect to have EMV up and running by the end of the year.  

The people have spoken – and they like limits on debit card swipe fees the way they are.  

The National Retail Federation (NRF) is publicly welcoming a ruling striking down the 2012 settlement of a class action lawsuit over Visa and MasterCard’s credit card swipe fees.   The ruling by the U.S. Court of Appeals for the Second Circuit in New York overturns a December 2013 approval of the settlement by U.S. District Court Judge John Gleeson.  

The demise of the American mall is greatly exaggerated, held Sandler O’Neill analyst Alexander Goldfarb during a discussion of Brexit on CNBC.   “Dead mall stories are great, but when it comes time to drive earnings cash flow in stocks, that’s where those big powerhouse malls show through,” Goldfarb said. “For the global investor looking for safety and security, [it’s] U.S. real estate.”  

The National Retail Federation on Thursday pointed a dire outcome if the new overtime regulations are implemented as is.     The NRF told the House Small Business Committee that the new regulations  will lead to hiring freezes and layoffs for full-time workers if enacted as planned December 1.   “Proponents of this rule have touted the changes as a welcomed job creator,” NRF senior VP for government relations David French said. “These claims are riddled with partial truths.”

A traditional, low-tech customer service feature can help prompt shoppers to follow the path to purchase.   According to a new study from technology services company Mindtree, “Mindtree Shopper Survey 2016,” good old-fashioned human sales associates have a big impact on consumers moving from thinking about a purchase to actually making one.  

A Swedish retail giant that excels in fast-fashion is also a leader when it comes to breaking the glass ceiling. But a U.S. merchant is not that far behind.