This supermarket is tops in customer experience across all industries...
Wegmans delivers the best customer experience — and not just in the supermarket sector.
That’s according to the 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based on a survey of 10,000 U.S. consumers. With a score of 86%, Wegmans not only received the highest score in the supermarket industry, it received the highest score in the entire Ratings – ranking No. 1 out of 318 companies across 20 industries.
Similarly, H-E-B and Publix earned the second highest scores for both the supermarket industry and the Ratings overall, each with a score of 83%. Aldi and Wawa Food Markets – each of which scored 82% and tied for 7th overall – also ranked in the top 10 rankings across all industries.
Overall, supermarkets earned some of the highest scores in the entire Ratings. The supermarket industry averaged a 79% rating, and came in first place out of 20 industries. (TV/Internet service and health plans were the lowest scoring industries.)
"Supermarkets have been the highest-scoring industry since 2012, and this year was no different,” said Bruce Temkin, managing partner of Temkin Group. “But the leadership has changed, as Wegmans jumped over H-E-B to earn the top spot."
Here are the ratings of all supermarkets in the 2018 Temkin Experience Ratings:
• Wegmans: 86%
• H-E-B: 83%
• Publix: 83%
• Aldi: 82%
• Wawa Food Markets: 82%
• Trader Joe's: 81%
• ShopRite: 81%
• Save-a-lot: 80%
• Food Lion: 80%
• Meijer: 79%
• Kroger: 79%
• Hy-Vee: 79%
• Winn-Dixie: 79%
• Albertsons: 78%
• Safeway: 77%
• Piggly Wiggly: 77%
• Stop & Shop: 76%
• Vons: 75%
• Giant Eagle: 74%
• Bi-Lo: 73%
• Hannaford: 72%
• Whole Foods: 72%
• AmazonFresh: 67%
Now in its eighth year of publication, the 2018 Temkin Experience Ratings is the most comprehensive benchmark of customer experience in the industry, evaluating 318 companies across 20 industries: airlines, auto dealers, banks, computer & tablet makers, credit card issuers, fast food chains, health plans, hotels & rooms, insurance carriers, investment firms, parcel delivery services, rental cars & transport, retailers, software firms, streaming media, supermarket chains, TV & appliance makers, TV/Internet service providers, utilities, and wireless carriers.
The 2018 Temkin Experience Ratings, along with other ratings, can be accessed at the Temkin Ratings website, TemkinRatings.com.
That’s according to the 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based on a survey of 10,000 U.S. consumers. With a score of 86%, Wegmans not only received the highest score in the supermarket industry, it received the highest score in the entire Ratings – ranking No. 1 out of 318 companies across 20 industries.
Similarly, H-E-B and Publix earned the second highest scores for both the supermarket industry and the Ratings overall, each with a score of 83%. Aldi and Wawa Food Markets – each of which scored 82% and tied for 7th overall – also ranked in the top 10 rankings across all industries.
Overall, supermarkets earned some of the highest scores in the entire Ratings. The supermarket industry averaged a 79% rating, and came in first place out of 20 industries. (TV/Internet service and health plans were the lowest scoring industries.)
"Supermarkets have been the highest-scoring industry since 2012, and this year was no different,” said Bruce Temkin, managing partner of Temkin Group. “But the leadership has changed, as Wegmans jumped over H-E-B to earn the top spot."
Here are the ratings of all supermarkets in the 2018 Temkin Experience Ratings:
• Wegmans: 86%
• H-E-B: 83%
• Publix: 83%
• Aldi: 82%
• Wawa Food Markets: 82%
• Trader Joe's: 81%
• ShopRite: 81%
• Save-a-lot: 80%
• Food Lion: 80%
• Meijer: 79%
• Kroger: 79%
• Hy-Vee: 79%
• Winn-Dixie: 79%
• Albertsons: 78%
• Safeway: 77%
• Piggly Wiggly: 77%
• Stop & Shop: 76%
• Vons: 75%
• Giant Eagle: 74%
• Bi-Lo: 73%
• Hannaford: 72%
• Whole Foods: 72%
• AmazonFresh: 67%
Now in its eighth year of publication, the 2018 Temkin Experience Ratings is the most comprehensive benchmark of customer experience in the industry, evaluating 318 companies across 20 industries: airlines, auto dealers, banks, computer & tablet makers, credit card issuers, fast food chains, health plans, hotels & rooms, insurance carriers, investment firms, parcel delivery services, rental cars & transport, retailers, software firms, streaming media, supermarket chains, TV & appliance makers, TV/Internet service providers, utilities, and wireless carriers.
The 2018 Temkin Experience Ratings, along with other ratings, can be accessed at the Temkin Ratings website, TemkinRatings.com.