-
Mobile barcodes: Key ingredient in the cross-channel commerce mix for retailers
By Carsten Thoma, [email protected]
Mobile is not just another customer communications channel; it is rapidly evolving into an effective commerce channel. Strengthening the link between existing channels such as physical and online stores, mobile now enables customers to start shopping using their mobile devices and finish the process online, via a contact center, in the brick-and-mortar store, or even on the mobile device itself.