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Pep Boys creates and fills chief customer role
PHILADELPHIA — The Pep Boys – Manny, Moe & Jack have appointed Thomas Carey to the newly created position of SVP, chief customer officer. In this new position, Carey will be responsible for guiding the company’s customer experience strategies and tactics, as well as leading the development and execution of its marketing strategies. Carey is expected to start with Pep Boys on Aug. 6.
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Big 5 achieves first positive comps since Q3 2010
EL SEGUNDO, Calif. — Big 5 Sporting Goods is seeing the positive effects of its merchandising and marketing strategies, with its first positive quarterly comps increase since the third quarter of 2010. The company reported a same-store sales gain of 1% for its 2012 second quarter ended July 1.