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  • CVS to shorten length of customer receipts

    Woonsocket, R.I. -- CVS Caremark plans to shorten the length of in-store receipts members of its ExtraCare loyalty program receive by about 25%. In a recent Facebook posting, CVS announced that in response to customer complaints it had found a way to shorten the length of receipts without reducing the amount of ExtraCare rewards and savings offered on them.

    In addition, next year CVS will allow ExtraCare members to receive all rewards and savings directly to their card. Currently only select offers can be stored paperlessly on ExtraCare cards.

  • Missouri AG accuses Walgreens of false advertising

    St. Louis – Missouri Attorney General Chris Koster is publicly accusing Walgreens of charging customers more for some products at the cash register than their advertised price in the store aisle. According to Bloomberg, Koster said Missouri will sue Walgreens for false and misleading advertising after a two-month undercover investigation of eight stores in cities including St. Louis, Kansas City and Jefferson City.

  • Mobile at Forefront

    Delivering a superior mobile experience is a top holiday priority

    Retailers can expect mobile devices to impact sales and play a greater role in buying decisions this holiday than last. Mobile as a percentage of site traffic on Black Friday shot up to 24% in 2012 from 14.3% the previous year. Sales over smartphones and devices on Black Friday rose to 16% in 2012, up from 9.8% in 2011.

  • SAP uses social sentiment to analyze back-to-school shopping

    New York -- Parents shopping for back –to-school goods react positively to ads that focus on sales and deals to maximize their appeal to shoppers, according to SAP Retail, and they react negatively to commercials that only serve as a reminder of the season. Using SAP’s social media analytics software, the company gathered social sentiment around the 2013 back-to-school season, analyzing more than 600,000 conversations across social channels, including Twitter and Facebook.

  • Sears continues transformation into member-centric company

    HOFFMAN ESTATES, Ill. — Sears continues focusing on its Shop Your Way loyalty program, following second quarter results for the period ended Aug. 3. Members can increase their reward points by linking up to three eligible Visa credit and debit cards to their accounts.

    Members can use their linked cards at any number of Reward Partner merchants, such as Burger King, Popeyes, Louisiana Kitchen, Picture People, Public Storage and 1-800-Flowers.com.

  • What’s Hurting J.C. Penney? Lack of Change and Clarity

    By Kathy Gersch, VP at Kotter International [email protected]

  • OPA by Litehouse™ Greek Style Yogurt

    -ADVERTORIAL-

  • Toys’R’Us gets jump on holiday season

    WAYNE, N.J. — It may be August, but Toys"R"Us is getting a jump on the holiday season. The retailer is expanding its price match guarantee on items available at its Toys"R"Us and Babies"R"Us stores nationwide to include selected online retailer pricing. 

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