Workforce & Labor

Nearly 60% of frontline workers experienced customer abuse or know a colleague who had during a typical four-week period in 2026, according to research from Halos earlier this year that polled 2,500 frontline workers across the U.S. and U.K.

The Federal Trade Commission has ordered nine major food delivery providers, rideshare platforms and airlines to provide detailed information on how they set prices.

Information gaps are causing problems for frontline employees and managers.

As the holiday hiring rush begins, Gap Inc. is piloting an artificial intelligence solution to guide job candidates and speed up hiring decisions.

Seasonal hiring is on the rise with the holidays around the corner, with retail positions once again making up a majority of the listings.

BJ’s Wholesale Club is showing appreciation to its employees across its footprint.

A major staff reduction is reportedly coming to The Kroger Co.

Store operations roles accounted for more than half of all open retail postings in the week ending Oct. 11, and seasonal and holiday roles rose to 7.4% of postings as retailers staff up for the holidays.

With retailers facing a smaller and increasingly younger candidate pool heading in the holidays, Urban Outfitters is keeping seasonal hiring moving by re-engaging the talent it already knows.

In an email to Chain Store Age, an Amazon spokesperson confirmed media reports that the company has laid off some corporate employees.