Events

The convergence of a number of leading-edge technologies is launching a revolution in the customer experience. Mobile devices, social media, 24/7 connectivity and a blurring of the lines between formerly separate customer service “channels” have upended the rules of retail, forever disrupting the notion of business as usual. It’s a brave new world — and one that Chain Store Age will explore at its first-ever Customer Disruption event, May 7-9, 2014, at Sofitel Hotel in Redwood Shores, Calif., the Gateway to the Silicon Valley.

The CES show in Las Vegas is ground zero for big announcements and Amazon sought to make a splash of its own this week, announcing a commitment to 4K technology and arrangements with some of the biggest names in entertainment to enhance television picture quality.

As retail store designs continue to rapidly evolve in the ecommerce era, Chain Store Age is looking for the best of the best for its 32nd annual Retail Store of the Year Design Competition.
 

Shopping centers work to tighten security and develop response plans

Seattle – Jeff Bezos, founder and CEO of Amazon.com, reportedly had to be flown from the Galapagos Islands in Ecuador on Jan. 1, 2014 for emergency treatment of a kidney stone attack. According to NBC News, the Ecuadorian navy flew Bezos by helicopter from a cruise ship to his private jet, which then took him to the U.S. treatment.

Amazon.com sources indicated that Bezos did not require surgery and is doing well.

New York — Due to the holiday rush and related closings, sister publication Chain Store Age has extended the deadline for its 32nd annual Retail Store of the Year Design Competition until Wednesday, Jan. 8, 2014.

New research from NPD conducted during the 2013 holiday season suggests shoppers believe better deals are to be had online than in stores.

That not good news for retailers under relentless pressure to generate store traffic with all manner of urgency oriented promotions such as the ubiquitous one-day sale or other types of limited duration activities.

CINCINNATI — Leaving the iconic Times Square clean and sparkling is a huge job, but somebody's got to do it. A 25-person "Mr. Clean Team" worked alongside the New York City Department of Sanitation and the Times Square Alliance on Jan. 1 to give the area a thorough scrub down following the massive New Year's celebration and they had some help thanks to one of Procter & Gamble's newest products.