NRF

New York City -- Microsoft Corp. announced that Bill Gonzalez, general manager of its worldwide distribution and services sector, has been elected to the associate member advisory council for the board of directors of the National Retail Federation. The announcement was made at the NRF Annual Convention & EXPO in New York.

Retailers at NRF’s convention this week got a citing of Bill Fields, a former Walmart executive who spent 25 years with the company serving in various roles from 1971 to 1996. Today Fields is chairman of a group called China Horizon, a joint venture with the Chinese postal service charged with helping to develop retail and consumption in rural China, and it was the topic of China that Fields addressed during the super session: “Making the retail business dynamic,” sponsored by Microsoft.

Plano, Texas -- J.C. Penney announced that, for the third consecutive year, it was ranked No. 1 among department store retailers in the Customers' Choice survey released by the NRF Foundation and American Express.

PLANO, Texas - JCPenney announced that, for the third consecutive year, it was ranked number one among department store retailers in the Customers' Choice survey released by the NRF Foundation and American Express.

Chelmsford, Mass. -- Kronos said Monday that fashion accessory retailer Charming Charlie has selected Kronos’ end-to-end workforce management solution to sustain growth, increase productivity and improve employee retention.

Charming Charlie selected the time and attendance, forecasting and scheduling, hiring, labor analytics and human resources and payroll applications from Kronos.

The National Retail Federation’s Annual Convention & Expo kicked off  at the Jacob K. Javits Convention Center on Sunday, Jan. 9, with a lineup of power speakers and plenty of buzz. It is the 100th anniversary of  annual event, which attracts retailers from around the world.

This year, the four-day NRF show featured more than 600 exhibiting companies, new retail technology pavilions, and presentations from a stellar line-up of top-tier retailers. Total attendance was estimated at more than 18,500, with representatives from 70 countries.

More than one-third of the world’s 250 largest retailers suffered a decline in sales in fiscal 2009 (encompasses June 2009 through June 2010), according to the Global Powers of Retailing 2011 report, whose results were revealed at the National Retail Federation’s Annual Convention & Expo in New York City. The annual report, from Deloitte Touche Tohmatsu Limited, identifies the largest 250 retailers around the world, provides an outlook for the global economy and an analysis of market capitalization in the retail industry.

Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customers' Choice Survey, whose results were released at the National Retail Federation's Annual Convention and Expo in New York City. The survey, conducted by BIGresearch, is designed to gauge consumer attitudes toward retailers' customer service and provide a list of the retailer that offer the best customer service (as judged by consumers).

The Top 10 retailers in the ranking were: