Expert Analysis: Reopening Businesses Face Thorny Customer-Facing ADA IssuesCOVID-19 has had a profound impact on the ways in which we use (or, more accurately, avoid) public accommodations spaces in recent months. Customer satisfaction stays steadyOverall U.S. customer satisfaction held fast in the first quarter of the year even as consumer spending plunged. ModCloth celebrates independence with flexible payments An online indie and vintage-inspired women’s apparel retailer is providing customers with an installment option. Homeland speeds up queues, enables social distancing via self-checkout A regional Southwestern grocer is offering a self-checkout option alongside traditional POS terminals. Kirkland’s improves loss prevention with smart cameras A struggling home décor retailer is upgrading its in-store video surveillance system. Bed Bath & Beyond’s digital pivot continues; most stores won’t reopen before June Bed Bath & Beyond continues to expand its fulfilment capabilities and omnichannel offerings to support increased demand across its digital channels and is also making plans to gradually reopen its stores. Commentary: Pivoting Amid a Crisis: How to Turn Closures into Opportunity The coronavirus pandemic has undoubtedly taken a toll on most industries, and certainly retail has been amongst the hardest hit. PepsiCo complements retail sales with DTC sites A global CPG giant is entering the e-commerce vertical as online demand for food and beverage products grows during the COVID-19 pandemic. Stage Stores files for bankruptcy; to liquidate if no buyer steps up Stage Stores’ efforts to transform itself into an off-price chain has fallen short. Genesco reopening Journeys, Johnston & Murphy stores Genesco Inc. has begun reopening its store banners. These are the 16 stores that Nordstrom is permanently closing As Nordstrom begins to reopen its stores, it also is closing some permanently. Imports to see double-digit declines Import volume is expected to stay low even as stores begin to reopen. First Previous 784 785 786 787 788 Next Last
