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Three Takeaways from CVS Health’s Digital Innovation Lab
Last week, my retail technology-related travels took me closer to home than usual – to Boston, the city where I was born and still live within a reasonable drive. I visited the old homestead to attend the official opening of the CVS Health’s new Digital Innovation Lab. CVS officials did a fine job explaining the mission of the lab and giving the audience a sneak peek at some of their work.
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Instacart begins adding real employees
A notable shift is underway at crowdsourced grocery delivery company Instacart where an evolving business model means some independent contractor workers have gained part-time employee status.
After experimenting with converting independent contractors to part-time employees in Boston, the company also has made the shift in Chicago. Other cities are expected to follow given what Instacart says is a favorable impact on customer service and business results.

