Corporate Governance

The nation's largest rent-to-own operator has a new chief operating officer.     Rent-A-Center appointed Joel M. Mussat as executive VP, COO, effective May 5, 2017. He brings more than 20 years of experience in operations, retail strategy and the rent-to-own industry.  

New e-commerce platform helps retailer better serve shoppers

Ulta Beauty is on a roll — offline and on. It’s growing in the physical space, with 100 new stores on tap for 2017, and is also expanding its capabilities in the digital space.

Ulta’s e-commerce sales hit $345.3 million in 2016, and online traffic continues to climb. For its most recently completed quarter, e-commerce sales grew 63.4%, and mobile volume rose more than 90%.

There’s no denying that Amazon has changed the face of retail, but there are many misconceptions about how the company actually operates. Unfortunately, these fallacies are leading many retail companies into making bad strategic business decisions as they try to duplicate Amazon’s success.

The following is a breakdown of some myths — along with a few takeaways:

There’s been a reorganization at Whole Foods Market.   On Wednesday, the natural-foods retailer named a new chairwoman and five new independent directors, effective immediately. It also appointed a former Kohl’s executive as CFO.   The changes come as activist investors and restless shareholders have been demanding Whole Foods accelerate the turnaround its business. The board shakeup came on the same day as the retailer released second quarter earnings that met analysts’ expectations. 

Retailers continue their efforts to step up design investments to improve the customer experience, but they should also focus on investing in customer safety.

That message was driven home during the SPECS session, “Safe Stores: Design Ideas to Help Customers Feel Safer” Speaker Andrew McQuilkin, retail leader at BHDP Architecture, explained that recent “active” shootings — when individuals actively attempt to harm people in confined, populated areas — have targeted formerly “safe areas,” including malls.

Shopping center owners added fewer centers in 2016, but demonstrated that less is more

As physical shopping centers battle furiously for customer share, more developers are realizing that bells and whistles aren’t just optional; they’re essential. No matter the size or scope, new shopping centers have to offer something extra to an increasingly discerning consumer — and the group of owners highlighted here is doing just that.

Broker Faith Hope Consolo, who’s placed countless retail businesses in some of Manhattan’s best neighborhoods, has lately turned her attention to Harlem. She’s happy to note that restaurants and national retail brands are blossoming uptown, but that – outside of a Whole Foods opening on 125th Street – full-size supermarkets are nonexistent since the Pathmark closed there last year. And it’s not just a Harlem phenomenon.

Retail and restaurant executives, architects, suppliers and other industry professionals involved in store design/planning, construction and facility management gathered together for Chain Store Age’s 53rd annual SPECS conference.

The event, held at the Gaylord Palms in Kissimmee, Fla., focused on the evolution and innovation of physical stores in a digital age, and explored industry trends that are transforming how stores are designed, built, operated and maintained.