Corporate Governance

Merchants’ fraud costs are a growing expense — and the pace shows no sign of slowing.   Fraud losses and management eat 8% of the average e-commerce retailer’s revenue, up from 7.6% in 2016, according to “2017 Financial Impact of Fraud Study: Exploring the Financial Impact of Fraud in a Digital World.” The report is from Vesta Corp. and Javelin Strategy & Research.  

Commercial retail is a unique and rapidly changing space. With the rise of online shopping, retailers are creatively adapting to improve the experience of being in a physical store. Strategies like experiential retail make shopping a personalized and engaging experience instead of a simple transaction.   Retailers are also providing customers with a more tech-friendly brick-and-mortar shopping experience in response to online competitors – the prevalence of self-serve check-out stations being just one example.   

Walmart has tapped a retail veteran to bolster its foothold in its growing online fashion category.   Denise Incandela was named Walmart’s senior VP, fashion, effective October 2, 2017. She will lead the fashion businesses for Walmart.com, Jet.com, and Shoes.com, according to Fashion Network. In her new role, she will report to Walmart’s chief revenue officer Scott Hilton, the report said.  

Microsoft will open its third flagship location, which will also be the company's first retail store in London.    The company announced plans to open a flagship on Regent Street at Oxford Circus. The location, which in the heart of the city's retail district, is just down the road from an Apple flagship.   

Chick-fil-A is going big in the Big Apple with a location that will also include some atypical features for the chain.    The company will open its third restaurant in Manhattan, on Fulton Street in the Financial District, in 2018. At more than 12,000 sq. ft., it will be the chain's largest location to date, with five levels, complete with a rooftop terrace for dining. It will feature design elements that have never been featured at a Chick-fil-A restaurant before.  

Hurricanes Harvey and Harvey had a similar impact on retail sales and the toll was significant on online spending as well as spending in physical stores.  

Rue21 is looking towards the future.    The retailer announced Friday that it has completed its financial restructuring and has emerged from bankruptcy. The chain filed for Chapter 11 bankruptcy protection in May 2017, listing $307 million in pre-petition assets. It filed a month after it said it would close 400 stores.   "We are pleased to be moving forward with rue21's next chapter of growth as a highly performing and distinctive retailer," said Melanie Cox, CEO of rue21.

Amazon is on the hunt for a team to head up its newest business venture.    The online giant is launching a new start-up called “Amazon Live.” The division “builds interactive streaming experiences that create new shopping experiences for customers,” according to a posting on Amazon Jobs.