Heading into a new decade, savvy retailers are firming up their strategies for success — especially when it comes to driving customer engagement at store-level.
Rarely do we have an opportunity to start from scratch with a blank canvas, but when we do, it is important to take that step back and immerse ourselves in the opportunity.
It was another year of rapid change and evolution in retailing. As some of the industry’s most familiar brands closed up shop, others were acquired or returned for a second act.