Strategy

Many companies have developed robust social media platforms for marketing and advertising, but aren’t quite sure how to manage customers who visit a company’s site to lodge a customer service inquiry, simply vent or even express satisfaction with a product or service.

They simply run away from customers. Yet, these same companies would never ignore a customer phone call or email, probably because it seems more controllable than the social media environment.

H&M isn’t letting a challenging retail environment stand in the way of its physical expansion.

The Swedish retail powerhouse plans to open 425 stores in 2016, with a focus on expansion in the United States and China. The company will also enter several new markets this year, including New Zealand, Puerto Rico and Cyprus.

In addition, the chain will expand its e-commerce site to several markets, including Ireland, Japan, and Greece.

At the close of its fiscal year, H&M operated 3,924 stores in 61 markets.

Soft Surroundings has completed a dividend recapitalization that was financed through an expansion of the existing credit facility.

The women’s lifestyle retailer is in the midst of a nationwide store expansion strategy, and the new debt financing includes a designated facility to fund future store openings. The company opened 11 new stores in 2015 and has identified over 15 locations for 2016.

For footwear manufacturer Red Wing Shoe Company, operating more than 500 stores is an added network complexity.

The Red Wing, Minnesota-based company also has a wider variety of in-store needs, such as operating a business-to-business sales environment as well as a direct-to-consumer channel, than many other retailers. Thus, when Red Wing decided to implement Oracle Retail Xstore POS software, it enlisted the help of system integration and development services provider BTM Global.

Houston -- SRS Real Estate Partners welcomes Jonathan Hicks as SVP and co-market leader in the Houston office. Hicks will lead the Houston office alongside team member, Cody Persyn.

"The addition of Jonathan to our Houston office complements our existing business immensely," said Woody McMinn, president of North American brokerage. "Cody's depth and tenure at SRS, and around the country, joined with Jonathan's market contacts and local industry involvement, are going to make a great market leader team."

Cleveland -- Forest City Realty Trust announced that its subsidiary, Nets Sports and Entertainment has completed the previously announced sale of its equity interests in both the Barclays Center arena and the Brooklyn Nets basketball team to Onexim Sports and Entertainment Holding USA. As previously disclosed, the transaction values the team at approximately $875 million and the arena at $825 million, inclusive of debt for each asset.

Salt Lake City -- Phillips Edison & Company announced it has promoted Scott Adair to VP of Community Partnerships, effective immediately. Adair, who previously served as assistant director of Property Management, will remain based in Salt Lake City.

In his new role, created as a result of the company’s Innovation Labs’ ‘Community Engagement Initiative,’ Adair is responsible for cultivating new and managing existing relationships with community leaders to build goodwill and advance business objectives.

Woodstock, Ga. -- Transwestern’s Southeast Investment Services Group announced it brokered the disposition of East Cherokee Village Shoppes for $13 million. New Orleans-based PMAT Cos. acquired the 128,667-sq. ft., Publix-anchored shopping center is located in Woodstock, Georgia. Transwestern VP Fred Victor and managing director Kevin Markwordt represented the private seller.

Lowe's has added a retail veteran to its board of directors who serves on the boards of Dollar General and Books-A-Million.

Lowe's announced that Sandra B. Cochran, 57, has been appointed to its board of directors, effective immediately. The announcement brings Lowe's board of directors to 13 members, 12 of whom are independent.

First Google became Alphabet and now Men’s Wearhouse is following suit by creating a new holding company structure under the name Tailored Brands, a corporate identity  that hints at growth aspirations beyond the male demographic.