Strategy

Oculus Populi: The mall at the center of the World Trade Center

There is little doubt the public’s fear about safety has been heightened. In fact, the news these days is saturated with danger signals. Some people feel the threat of public spaces more acutely than others.

Having been trapped in a building two blocks from ground zero on 9/11, I myself have become hyperaware. I’ve devoted a lot of thought to how we can make shoppers feel more secure in the spaces we design so that they will be drawn to a store, be comfortable staying, and finally, lose themselves in the experience and want to return another day.

LEDs, wireless controls are key to the future of retail lighting solutions

Lighting is fundamental to any retail store, whether for setting a scene and influencing how a brand is perceived or even encouraging shoppers to make a particular purchase. However, if not managed correctly, it can be extremely expensive. In fact, lighting accounts for around 53% of all electricity consumption in a typical retail outlet, according to the U.S. Energy Information Administration.

Target Corp. is thinking out of the box in urban and other select areas.

The retailer’s flexible format store is designed to allow it to open in locations — ranging from downtown areas to college neighborhoods — that can’t accommodate a big-box footprint. The stores, which also serve as convenient pick-up destinations for online orders, run the gamut in size depending on their location. But most seem to average from about 20,000 to 40,000 sq. ft. The smallest, at 12,000 sq. ft., is in Berkely, Calif.

As digital disruptors continue to alter retail operations, brands are working to harness these emerging innovations to drive engagement among shoppers and employees. Look for the National Retail Federation’s upcoming 106th annual convention to educate attendees on these and other critical business strategies.

In the days and weeks since Election Day, much has been written about the impact results will have on store and restaurant operators. Other than some unease regarding trade and consumer confidence, entry-level employers generally feel optimistic about what might lie ahead with policy changes to taxes, wages and healthcare.

Most employers feel like they had a big “win” election night and in many cases, they may be right. But I think it’s a little early for employers to lace up their shoes for a collective victory lap around the boardroom.

Tech solutions helping secure safety of customers, employees

Retailers have been making investments in technology for years, mainly as a means of improving the customer experience. However, as more shocking incidents, such as active shootings, take place at retail malls, new technology investments focus on solutions that ward off violence.

Preparedness is key for mall owners, retailers

“Just wanting to make sure, No. 1, it is a safe environment; and No. 2, everyone knows it is a safe environment.”

That was the comment Mark Peterson made to a local news station in Rockford, Ill., regarding his top priorities after undergoing what could easily qualify as every mall manager’s biggest nightmare.

With some 2,975 team members in its 123 company-owned restaurants and support center, Fazoli’s, the nation’s largest fast-casual Italian restaurant chain, estimates 210 employees are directly impacted by the Department of Labor’s new overtime rules. CSA spoke with company president and CEO Carl Howard about the chain’s strategy regarding the regulations, which take effect on Dec. 1.

How do you think the new overtime rule will impact your workplace?