Marketing

Saks Fifth Avenues’ value-luxury brand opened its fourth Virginia outlet this week in Springfield, just outside of Alexandria.   The new store occupies a 30,000-sq.-ft. space on two levels in the PREIT-owned Springfield Town Center, its first mall location in the Washington, D.C., area.   

How do industry observers rate retail social customer care? #EpicFail.   The term social customer care refers to the quick and personalized customer service brands are expected to provide through social media once a customer engages with them to resolve an issue. To date, 92.5% of brands are failing to meet customers' social customer care expectations, according to the “Social Customer Care Report,” from Rational Interaction.  

The Talbots announced that Michael Weiss, longtime CEO of Express, has joined the Talbots board of directors, effective Sept. 1, 2012.     Weiss held various leadership roles at Express, most recently serving from 2007 to 2015 as chairman, president and CEO. He joined Limited Brands in 1981 as the merchandise manager for an eight-store experimental division that became Express.     

In case you missed it, a national Higher Ground Moral Day of Action took place Monday at 30 state capitols across the country and in Washington, D.C. An organization of national and local progressive faith leaders called Moral Revival planned the events to deliver their "Higher Ground Moral Declaration." They called on politicians at all levels “to move away from extremist politics and policies that benefit the few and move toward policies and laws that are just and fair and guarantee a better life for the majority of the people.”

Dollar General announced a major hiring initiative to support its continued expansion.   The discounter said that within the next month it intends to hire 10,000 new employees to support planned store openings and fill current vacancies. The chain will hold approximately 600 localized hiring events through September. It is looking to hire both full-time and part-time positions, including store managers, assistant store managers, lead sales associates and store associates.  

More smaller, “flex-format” stores are in Target’s future.

Target Corp. CEO Brian Cornell sees the chain eventually opening hundreds of smaller “flex-format” stores, he told reporters Wednesday prior to the company’s fall national meeting at its Minneapolis headquarters, Bloomberg reported.

Target has opened 23 smaller stores in major cities, with plans to add nine more this year, including one in the Tribeca section of downtown Manhattan.

Come this winter, shoppers in frigid Minnesota will be able to escape to a tropical paradise without leaving the state.

Jimmy Buffett’s Margaritaville restaurant will open a location at Mall of American, Bloomington, Minn., on Sept. 20. The 315-seat restaurant and bar will be Margaritaville’s first in the state of Minnesota.

The mobile workforce is changing the face of the workplace, and Staples wants to lead the next phase of this change.  

Five Below will open its first store in the state of Minnesota, Marketplace Shopping Center in St. Cloud, on Sept. 23. And more are in the works.    The company will also be opening two other Minnesota locations, in Brooklyn Center and Osseo, on Oct. 7.   

I’ve been thinking quite a bit lately about an article I read earlier this summer, a piece by Krystina Gustafson that appeared on cnbc.com entitled, “For retailers, closing stores isn't as easy as it once was.”