Consumer Affairs & Relations

New York City -- Gap said its chief design director, Patrick Robinson, is leaving the company effective immediately. He had been executive VP of Gap Global Design for Adult and Body for four years.

The company said it will conduct a search for a successor.

Pam Wallack, head of the Gap Creative Center, made the decision to oust Robinson and will manage the design teams in the interim.

His departure follows a series of management shuffles and organizational changes aimed at reviving sagging sales of the brand.
 

EL SEGUNDO, Calif. -- Big 5 Sporting Goods reported that for the fiscal 2011 first quarter, net sales were $221.1 million, compared with net sales of $218.5 million for the first quarter of fiscal 2010. Same-store sales decreased 0.9% for the first quarter of 2011 versus the comparable period in the prior year. This compares to a same-store sales increase of 2.4% in the first quarter of 2010.

For years, many retailers have at least informally been on the lookout for customers who abuse the return transaction process, and in some cases, declined to engage in further business with customers perceived to be engaging in abusive or even fraudulent return transactions. With the recession, and advanced technology, many retailers are either tightening their return transaction policies and/or their processes for identifying abusive return transaction patterns.

New York City -- The Maine House on Wednesday voted to effectively repeal the Informed Growth Act, a law that was enacted four years ago to protect Maine's downtown business districts from big-box stores, The Portland Press Herald reported.

The vote, while a preliminary one, followed an impassioned debate about the character of Maine's traditional downtowns and whether Wal-Mart and other large national chains have hurt local businesses or have helped them by attracting more people to communities, the report said.

CHICAGO -- Supervalu detailed its strategic plan to deliver profitable growth in the future for shareholders at an investor event May 3. 

Commenting on the company’s plans, Supevalu CEO and president Craig Herkert said, “We are focused on acting as one company, working toward a common goal of delivering increased value to all of our customers and meeting their needs neighborhood by neighborhood.”

New York City -- Americans are placing an even greater premium on quality customer service this year, with 70% willing to spend an average of 13% more with companies they believe provide excellent customer service, according to the American Express Global Customer Service Barometer. This is up from 2010, when 58% said they would spend an average of 9% more for great service.

MINNEAPOLIS --Target announced that it has donated $200,000 in cash to the American Red Cross to support tornado relief efforts in the Southern United States. An additional donation of more than $75,000 will include product and relief kits containing hygiene and food items that will be distributed to hardest-hit areas.

LAKELAND, Fla. -- Strong earnings and sales growth in the first quarter helped drive up Publix's stock price.

Publix’s sales for the first quarter of 2011 were $6.8 billion, a 4.4% increase from last year’s $6.5 billion. Comparable-store sales for the first quarter of 2011 increased 2.8%.

Net earnings for the first quarter of 2011 were $398.2 million, compared with $364.4 million in 2010, an increase of 9.3%. Earnings per share for the first quarter increased to 51 cents for 2011, up from 47 cents per share in 2010.

Target was among the major U.S. companies who were quick to step up after the wave of tornadoes brought unprecedented death and destruction to communities throughout the Southeast. Target donated $200,000 in cash to the American Red Cross to support tornado relief efforts and made an additional donation valued at more than $75,000 that included product and relief kits, which contained hygiene and food items for distribution in the hardest-hit areas.

The most recent pricing survey from the equity research team at Credit Suisse shows that Target is either 3.1% more expensive or 1.9% less expensive than Walmart. The firm compared prices at stores in the Dallas and Chicago markets, as it does every month, and during March discovered the gap between the two competitors narrowed considerably.

“Target’s price gap with Walmart tightened from 4.2% in February to 3.1%,” according to the firm. “Target’s basket price decreased sequentially by 0.8% compared with Walmart’s 0.3% increase.”