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Consumer Affairs & Relations

  • What's in a brand?

    BrandZ has released its list of the most valuable retail brands, and Target came in at number 5 out of 20 companies listed. According to the report, Target earned its spot by expanding its food selection and repositioning itself as a low-price leader and thereby countering the perception of it being a trendier, albeit pricier store than its competitors.

    Out of the 100 global brands (including both retail and non-retail companies), Target came in at number 65.

  • Late-fee agreement in Hollywood Video case

    New York City -- A trustee for bankrupt retailers Movie Gallery and Hollywood Video reached an agreement on Thursday with all 50 states over how the defunct company collects late fees and other charges from its former customers, the Associated Press reported.

    The agreement bars debt collectors from filing negative credit reports or threatening to file such reports against former customers, the report said.

  • Survey: Growing concern over food and gas prices

    Chicago -- In its most recent consumer sentiment and behavior survey, Technomic, the Chicago-based food industry research firm, found that 84% of consumers believe that grocery prices have risen in the past three months and 62% believe restaurant prices have risen.

    Bob Goldin, executive VP of Technomic, believes that the rapid rise in gas prices, now at record highs, has raised consumer sensitivity to price increases in grocery stores and restaurants.

  • Acting CEO takes helm at Sunflower Farmers Market

    Boulder, Col. -- Sunflower Farmers Market appointed Chris S. Sherrell as its CEO, the natural grocery chain announced Friday. He has worked with Sunflower since its inception in 2002 and most recently served as the company's president and COO.

    Sherrell has served as the acting CEO since the middle of February, shortly after Michael Gilliland, the company's founder and then-CEO, was arrested in Phoenix following a prostitution sting operated by undercover Phoenix Police Department officers.

  • Hearing begins on Wal-Mart’s bid for Massmart

    New York City -- Massmart Holdings Ltd. promised to add jobs if Wal-Mart Stores is allowed to buy a controlling stake in the South African wholesaler, CEO Grant Pattison. His remarks were made on Monday at a tribunal in Pretoria, South Africa, that will determine whether Wal-Mart will be able to go through with the deal.

  • CVS Caremark discloses SEC inquiry

    New York City -- CVS Caremark Corp. is disclosing another government inquiry into its business, as the company said the Securities and Exchange Commission has requested documents related to its Caremark pharmacy benefits management unit, the Associated Press reported.

    The company said it received a subpoena from the SEC on Feb. 28.

    The agency asked for corporate records on several issues, including public disclosures in 2009 related to pharmacy benefits management and its Medicare Part D prescription-drug benefit businesses.

  • Shoppers would spend more for good customer service, survey finds

    NEW YORK — Good customer service sells, according to a new study conducted by American Express.

  • Best Buy hit with security breach

    New York City -- For the second month in a row, Best Buy had to tell customers that their email addresses were compromised.

    The chain said that a former business partner’s files containing email addresses of some Best Buy customers were accessed without authorization. Best Buy said it would take legal action but it did not name the vendor involved.

  • Walmart’s EDLP assault didn’t faze Target in April

    The 13.1% increase in same-store sales Target reported for April was toward the low end of the company’s projection of an increase in the mid-teens, but it doesn’t appear Walmart’s mid-month launch of a new marketing campaign contributed to the weakness.

  • Walmart biggest, but room to grow if profit is measurement of best

    Walmart again topped the Fortune 500 list of America’s largest companies, and it doesn’t appear likely to relinquish the top ranking anytime soon. With annual revenues of $421.8 billion, Walmart easily outpaced such oil companies as ExxonMobil at $354.6 billion, Chevron at $196.3 billion and ConocoPhillips at $184.9 billion. Higher oil prices last year boosted the top line at those companies, but even the closest contender of the lot would need oil prices to increase dramatically from current levels for any shot at overtaking Walmart.

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