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Consumer Affairs & Relations

  • Abercrombie & Fitch Q2 results disappoint; outlook below estimates

    New Albany, Ohio -- Abercrombie & Fitch Co. earned $11.4 million for the second quarter, down from $17.1 million in the year-ago period, amid a 10% drop in same-store sales. The retailer, whose results missed analysts' estimates, also gave a third-quarter earnings forecast well below Wall Street expectations.

    Abercrombie & Fitch and many other teen retailers have struggled of late, with their sales impacted not only by financially constrained consumers but also by the inherent fickle nature of their customer base.

  • Wolverine Worldwide’s Merrell Brand has new president

    ROCKFORD, Mich. — Wolverine Worldwide has appointed Gene McCarthy as president of the Merrell brand. 

    "Gene McCarthy is a visionary leader with a passion for brands and consumers," said Blake W. Krueger, chairman, CEO, and president of Wolverine Worldwide. "Merrell has been and continues to be a leader in the outdoor space and a jewel within the Wolverine portfolio — I am thrilled to have Gene join the Merrell team as it continues its drive to be the first billion-dollar-brand in our Company's history."

  • Bigger-than-expected Q2 results for Lowe's

    Signs of a rebounding housing market were evident in Lowe's sales for the second quarter ended Aug. 2, which were $15.7 billion, up 10.3% from $14.2 billion in the same quarter last year.

    Comp-store sales for the world's second-largest home improvement retailer were up 9.6%, as net earnings jumped 16.2% to $1.48 billion.

  • Fairway Market installs hearing loop to help deaf customers

    New York -- Fairway Group Holdings Corp., parent company of Fairway Market, is the first supermarket in New York City to install technology to help customers who are deaf place their shopping orders.

    The company said it has installed a hearing loop at its Broadway store's deli counter which works with an individual's telecoil-equipped hearing instrument or cochlear implant.

  • Changing of the guard at Orchard Supply Hardware

    Lowe's expects to complete its West Coast acquisition of 72 Orchard Supply Hardware stores by the end of August. When that happens, current CEO Mark Baker will be replaced at the helm of Orchard Supply by Lowe's executive Richard D. Maltsbarger.

    Baker, a former Home Depot executive, took over the Orchard Supply job back in March of 2011. According to the press release announcing the move, Baker "informed Lowe's of his decision to accept a position as president and CEO of the Aircraft Owners and Pilots association following the closing."

  • Target Q2 profit falls 13% but tops Street; sales fall short

    Minneapolis -- Target Corp. reported that its second quarter profit dropped 13% to $611 million in the quarter ended Aug. 3, down from $704 million a year earlier, amid start-up costs related to its entry into Canada. Total company profits, excluding start-up costs related to Canada, increased 6.1%. Similar to other retailers, the chain issued a muted annual profit forecast as it deals with a still uncertain economy and cautious consumers.

  • NRF disappointed by Fed decision to appeal swipe-fee ruling

    Washington, D.C. -- The National Retail Federation issued the following statement from VP for government affairs public relations J. Craig Shearman in reaction to the Federal Reserve’s announcement Wednesday that it will appeal a U.S. District Court judge’s ruling that the cap it set on debit card swipe fees in 2011 was too high.

  • Fairway flagship improves shopping experience for hearing impaired

    NEW YORK — Fairway Market has introduced a hearing loop at its flagship store's deli counter for customers with hearing loss.

    Fairway Group Holdings, based in New York, said the loop was installed in its Broadway store in Manhattan. The loop works with a person's telecoil-equipped hearing instrument or cochlear implant, allowing the employee behind the deli to speak into a microphone and transmit the signal wirelessly to the telecoil, blocking ambient background noise and amplifying the clerk's voice.

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