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Consumer Affairs & Relations

  • Hot Topic in search of new chief store officer

    CITY OF INDUSTRY, Calif. — Jerry Cook has resigned as chief store officer of Hot Topic, the retailer announced Thursday. The resignation is effective Feb. 28 and because of Cook's plans relocate his family to Texas and pursue other professional opportunities.

  • Kraft Foods outlines plans for North American grocery biz

    BOSTON — The future North American grocery business of Kraft Foods will deliver steady and profitable top-line growth, consistent bottom-line growth and a superior dividend payout, according to the business' future executive team.

  • Kmart joins trend of cutting layaway fees

    HOFFMAN ESTATES, Ill. — The trend of doing away with layaway fees continues, this time with Kmart announcing that it has removed its layaway service fee both in stores and online through Nov. 17.

    The retailer follows suit with Toys"R"Us, which said it would drop the $5 upfront service fee and eliminate the minimum purchase requirement for all orders created in stores through Oct. 31 and Walmart, which, while not cutting back its layaway fee, has rolled it back to $5 from $15.

  • Sears, Kmart jump on layaway bandwagon by waiving fees

    Hoffman Estates, Ill. -- Sears Holdings Corp. said Friday that both its Sears and Kmart banners would waive layaway fees for the holidays, allowing shoppers to open interest-free pay-over-time programs at both stores and online with no customary initial fees. Kmart’s program will run through Nov. 17, but Sears Holdings had yet to set a timeframe for its namesake stores.

    In the past, Kmart and Sears have charged $5 for an eight-week layaway contract and $10 for the 12-week program.

  • Mississippi high court rules Wal-Mart not responsible for selling ammo to minor

    Jackson, Miss. -- The Mississippi Supreme Court has ruled 5-4 that Wal-Mart Stores Inc. is not liable for selling bullets to an underage customer who then used the ammunition to commit murder.

    The lawsuit was filed by the relatives of Robert Williams, who was shot and killed by his girlfriend's son in 2006. The son, Xavier Zurndell Moore, was 20 years old at the time, and shot Williams with ammunition purchased at a local Walmart store. Federal law requires that a person be 21 to buy pistol ammunition.

  • Macy's raises $4 million during cause shopping event

    NEW YORK — Macy’s has raised $4 million for March of Dimes and various charitable organizations across the country as a result of its 2012 “Shop For A Cause” event.

  • Walgreen August sales decline, loses key Express customer

    Deerfield, Ill. -- Walgreen Co. reported Thursday that same-store sales for the month of August slid 8.2%. The report came on the heels of Wednesday’s announcement that Tricare would not reinstate the drug retailer into the pharmacies approved to fill prescriptions.

  • Supervalu to close 60 underperforming stores

    Minneapolis -- Supervalu announced Wednesday it will close about 60 underperforming or nonstrategic stores in fiscal 2012. The closings include 22 Save-A-Lot locations, 27 Albertsons stores, four Acme stores and one previously announced Jewel-Osco.

    The majority of the stores are expected to close before Dec. 1, which marks the end of the company’s fiscal 2013 third quarter.

  • Safeway planning IPO for its Blackhawk Network gift card distribution division

    PLEASANTON, Calif. — Safeway on Wednesday announced that it plans to file a registration statement in the United States for a potential initial public offering of a minority ownership stake in Blackhawk Network Holdings, a leading prepaid payments network.

  • Closeout veteran named CEO at Tuesday Morning

    Leading closeout retailer Tuesday Morning named Brady Churches as CEO three months after the departure of former CEO Kathleen Mason.

    According to the operator of 850 stores, the board was searching for what it called a "master merchandiser," and believed Churches’ track record of merchandising excellence, combined with his high-energy, entrepreneurial mindset would serve Tuesday Morning very well.

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