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Consumer Affairs & Relations

  • Mixed holiday results for jewelry retailers

    Jewelry retailers had mixed sales results during the crucial holiday period.

    Tiffany & Co. reported that worldwide net sales in the two months ended Dec. 31 increased 4% to $1.03 billion. Total sales in the Americas region rose 6% to $550 million.

    Same-store sales rose 7% due to broad-based sales growth across most of the region. Tiffany is now offering guidance of earnings per diluted share expected to be in a range of $1.27-$1.37 for the fiscal 2013 ending January 31, 2014.

  • Target cuts outlook; discloses wider data breach

    Minneapolis -- Target Corp. on Friday cuts its profit forecast on the heels of disappointing fourth quarter same-store sales. The retailer also disclosed that its previously announced data breach involved many more people was much wider than it initially thought.

  • Five Below fizzles amid winter weather

    Teen and tween retailer Five Below blamed the weather for what it expects will be a substantial shortfall in fourth quarter same store sales.

    For the nine week period ended Jan. 9, same store sales had declined 0.5% and by the end of the company’s fourth quarter same store sales may decline as much as 1.5%, according to the company. That is well below guidance of a 4% increase the company forecast when it released third quarter results.

  • Report: Consumers creeped out by POS prompts

    Dallas – A majority of consumers find point-of-sale (POS) prompts, such as discount alerts on their mobile devices an invasion of their privacy. According to a recent website poll from CompuCom, respondents were asked, “Do you find point-of-sale technology prompts, such as a customized alert for discounts upon entering a store”: 63% said it is Big Brother-ish/intrusive while 37% said it is helpful and cool.

    The poll collected 307 responses from IT professionals across multiple industries from Nov. 16, 2013 through Dec. 17, 2013.

  • Ex-Walmart CEO David Glass returns

    David Glass has kept such a low public profile since stepping down as Walmart president and CEO it was surprising to see his name pop up as the featured speaker at an upcoming event in Northwest Arkansas.

    Glass stepped down as CEO of Walmart nearly 15 years ago and he’s scarcely been heard from since, leaving those newer to the company to know him largely as the guy after whom the company’s massive information technology building is named.

  • Disruptive Delivery: Amazon Strikes Again

    You’ve got to hand it to Amazon.com. While consistently turning a profit has eluded Amazon for the past 18 years, the company has consistently taken a lead in disrupting retail. Whether it’s inventing e-commerce as a mainstream B2C transactional channel, taking a leading role in hosted cloud services with Amazon Web Services or helping to usher in the tablet era with Kindle e-readers, Amazon.com has never been afraid to do things in a way that alters how retail business is conducted.

  • Can Jason Reiser fix what ails FDO

    Former Sam’s Club merchant Jason Reiser just got his second promotion in seven months at Family Dollar and now the newly anointed chief merchandising officer has to restore sales growth at the retailer’s 8,000 stores.

  • Changing of the guard at Schnucks

    Schnuck Markets chairman and CEO Scott Schnuck plans to transfer the latter title in March to his brother, president and COO Todd Schnuck.

    Todd Schnuck will become president and CEO of the family-owned supermarket chain in March, while Scott Schnuck will remain chairman and assist in the transition through September. Meanwhile, Craig Schnuck will formally retire from the company and become chairman emeritus. Todd Schnuck originally began working at the company in 1987 as treasurer and served as corporate VP and CFO before becoming president and COO.

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