Consumer Affairs & Relations

COLUMBUS, Ohio — DSW reported that its fourth quarter sales increased 15.7% to $594.3 million from $513.7 million for the same period last year. Comparable sales increased 3.6%.

The company reported that fourth quarter adjusted EPS rose to 69 cents per share, an increase of 35.3% per share.

Full year sales increased 11.5% to $2.3 billion, and comparable sales increase 5.5%.

Adjusted EPS for the year rose to $3.35 per share for the full year, up from $3.00 per share in 2011.

SAN FRANCISCO — Williams-Sonoma reported that fourth-quarter EPS grew 15% to $1.34 and that quarterly revenue grew to $1.406 billion versus $1.268 billion in 2011 with comparable brand revenue growth of 4%.

Fiscal 2012 EPS grew 14% to $2.54. Net revenues for the year grew to $4.043 billion versus $3.721 billion in FY 11 with comparable brand revenue growth of 6.1%.

Waban, Mass. -- Research results released Tuesday by consulting firm Temkin Group revealed, among retailers, Sam’s Club and Amazon earned top marks.

According to the 2013 Temkin Experience Rankings which queried 10,000 U.S. consumers about customer service issues across 246 companies in 19 industries, Sam's Club and Amazon earned the top spots in the retail sector and RadioShack was the lowest rated retailer for the third consecutive year.

Boucherville, Quebec, Canada -- Canadian home-improvement chain Rona Inc. announced Tuesday it has named Robert Sawyer as president and CEO, effective next month.

Sawyer was previously an executive at grocery chain Metro Inc.

Rona’s acting CEO Dominique Boies will remain as company CFO.

Grand Rapids, Mich. — Meijer has expanded its program that supports Michigan small businesses to feature 55 new Michigan-made grocery products in all its stores statewide, Meijer co-chairman Doug Meijer announced Tuesday.

NEW YORK — The Jones Group has named Greg Clark to the position of chief marketing officer, effective immediately. Clark will report to Stefani Greenfield, chief creative officer, and will oversee global marketing and brand identity for the company's portfolio of fashion brands.

By Krisha Brooks, VP engineering services, GMR

Whether the facility is a restaurant or retail storefront, owners and managers can agree sufficient lighting plays a key role in exterior facility safety. On a superficial level, lighting plays a significant role in presenting a warm and inviting storefront for customers. However, from a personnel, customer and branding standpoint, having adequate lighting in place that is regularly maintained, inspected and positioned makes an important difference towards alleviating safety and liability concerns.

BENTON HARBOR, Mich. — Whirlpool  has appointed Esther Berrozpe as president of the company's Europe, Middle East and Africa (EMEA) region and to the company's executive Committee. Berrozpe is currently VP European markets for the company's EMEA region.

"Esther is a proven global leader at Whirlpool Corp. Her experience in both Europe and North America is strong, and she is well-suited to lead our European business," said Jeff Fettig, chairman and CEO of Whirlpool Corp.

Is it just me, or does it seem like the past two months or so have seen an unusually high level of turnover at the top? It's gotten so that you need a scorecard to keep up with all the comings and goings, as chief executives are forced out, jump ship, retire or move on.

This year's changing of the guard is bittersweet because it includes the retirement of two veteran retailers, Steve Burd of Safeway and Maxine Clark of Build-A-Bear Workshop.

Pleasanton, Calif. -- Safeway Inc. said that Bruce Everette, 61, is retiring as EVP retail operations after a 44-year career at Safeway. He will be replaced by Kelly Griffith, currently the president of merchandising.

“We are deeply grateful to Bruce for his significant and lasting contribution to our company's success," said chairman and CEO Steve Burd. "He is the consummate operating executive whose results and people-oriented approach to the business leave an unmistakable imprint on who we are as a company."