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Consumer Affairs & Relations

  • Five Below fizzles amid winter weather

    Teen and tween retailer Five Below blamed the weather for what it expects will be a substantial shortfall in fourth quarter same store sales.

    For the nine week period ended Jan. 9, same store sales had declined 0.5% and by the end of the company’s fourth quarter same store sales may decline as much as 1.5%, according to the company. That is well below guidance of a 4% increase the company forecast when it released third quarter results.

  • Report: Consumers creeped out by POS prompts

    Dallas – A majority of consumers find point-of-sale (POS) prompts, such as discount alerts on their mobile devices an invasion of their privacy. According to a recent website poll from CompuCom, respondents were asked, “Do you find point-of-sale technology prompts, such as a customized alert for discounts upon entering a store”: 63% said it is Big Brother-ish/intrusive while 37% said it is helpful and cool.

    The poll collected 307 responses from IT professionals across multiple industries from Nov. 16, 2013 through Dec. 17, 2013.

  • Swipe fee ‘settlement’ far from settled

    There’s been a lot of talk lately about how the retail industry has supposedly settled a federal lawsuit with Visa and MasterCard over credit card swipe fees.

  • Troubling times at Target, data breach situation worsens

    The nightmare continued for Target on Friday as worse than expected fourth quarter same store sales prompted the company to slash its profit forecast while it made troubling new disclosures about the theft of information involving 70 million customers.

  • Disruptive Delivery: Amazon Strikes Again

    You’ve got to hand it to Amazon.com. While consistently turning a profit has eluded Amazon for the past 18 years, the company has consistently taken a lead in disrupting retail. Whether it’s inventing e-commerce as a mainstream B2C transactional channel, taking a leading role in hosted cloud services with Amazon Web Services or helping to usher in the tablet era with Kindle e-readers, Amazon.com has never been afraid to do things in a way that alters how retail business is conducted.

  • Can Jason Reiser fix what ails FDO

    Former Sam’s Club merchant Jason Reiser just got his second promotion in seven months at Family Dollar and now the newly anointed chief merchandising officer has to restore sales growth at the retailer’s 8,000 stores.

  • Changing of the guard at Schnucks

    Schnuck Markets chairman and CEO Scott Schnuck plans to transfer the latter title in March to his brother, president and COO Todd Schnuck.

    Todd Schnuck will become president and CEO of the family-owned supermarket chain in March, while Scott Schnuck will remain chairman and assist in the transition through September. Meanwhile, Craig Schnuck will formally retire from the company and become chairman emeritus. Todd Schnuck originally began working at the company in 1987 as treasurer and served as corporate VP and CFO before becoming president and COO.

  • Family Dollar president and COO Michael Bloom resigns amid disappointing Q1 results

    MATTHEWS, N.C. — Family Dollar Stores on Thursday announced that president and COO Michael Bloom has left the company to pursue other interests. The company will conduct a search for a new president and COO. The news comes amid disappointing first quarter results for the company, which lowered its earnings expectations for the second quarter and full year. Family Dollar also announced it has promoted Jason Reiser to the position of executive VP - chief merchandising officer.

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