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Consumer Affairs & Relations

  • Pizza Hut debuts new store formats

    Plano, Texas -- Pizza Hut has debuted new concept stores in York, Neb., and Pawtucket, R.I.

    The concepts feature an all-new "pizza by the slice" experience with slices cut from an 18-inch pizza.

  • Target continues to cope with data hacking

    Target is investing $5 million in a coalition of cyber-security organizations to launch a marketing campaign to educate the public about phishing scams and security.

    The coalition includes the National Cyber-Forensics and Training Alliance, the National Cyber Security Alliance and Better Business Bureaus.

    "Cyber-security is fast becoming one of the biggest marketplace challenges for businesses and a huge concern for their customers," Council of Better Business Bureaus president and CEO Mary Power said.

  • Cabela’s CEO joins Best Buy board

    Minneapolis -- Best Buy Co. announced the appointment of Thomas L. "Tommy" Millner to its board of directors. Millner is the president and CEO of Cabela`s Inc.

  • Report: More data breaches expected to surface

    New York -- Following news that luxury giant Neiman Marcus experienced network breaches over the holiday shopping season, similar to those of Target Corp., unidentified sources told Reuters that at least three other attacks on well-known merchants could be revealed in the coming weeks.

  • Walmart CEO Bill Simon among senior execs added to NRF board

    Walmart CEO Bill Simon was among a group of six senior excutives added to the National Retail Federations board of directors.

    Simon will be joined by Beall’s CEO Steve Knopik, J.C. Penney CEO Myron Ullman, Tractor Supply CEO Greg Sandfort, SAP SVP Lori Mitchell-Kell and Utah Retail Merchants Association president Dave Davis.

    The retailers were elected to the board Sunday, the opening day of NRF’s 103rd Annual Convention and EXPO. They will serve three-year terms.

  • Jos. A Bank shareholder pushes toward Men’s Wearhouse deal

    New York -- Eminence Capital, a 4.9% stakeholder in Jos. A. Bank and a 10% shareholder in Men’s Wearhouse, said it supports Men's Wearhouse's proposed acquisition of the company and demanded that Jos. A. Bank's board sit down and engage in "meaningful, good faith negotiations."

    Efforts to merge the two retailers have dragged on for months, with each chain having their offers to acquire the other rejected.

  • Express has deeper-than-expected drop in holiday store traffic

    When specialty retail apparel chain Express issued its fourth quarter guidance in early December 2013, it anticipated a promotional holiday season as well as a slowdown in traffic after the Thanksgiving week. What the company encountered, however, was a drop in traffic that was even deeper than expected because consumers waited until much closer to Christmas to shop.

  • Report: Target data breach impacts customer service response times

    New York – There were increases in total time to live agent, a metric that measures how long it takes o reach a human customer service representative, including time spent navigating interactive voice response systems (IVRs), during the initial aftermath of the December 2013 Target data breach.

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