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Consumer Affairs & Relations

  • Promotional intensity claims another victim

    Leading beauty products manufacturer Elizabeth Arden is the latest company to cite an intensely promotional marketplace as the reason for worse-than-expected holiday season sales and profits.

    The company said sales for its second quarter ended Dec. 31, would be in the range of $414 to $418 million and earnings per share would be between $1.13 and $1.16, substantially below sales of $468 million and earnings of $1.47 during the same period the prior year.

  • Report: Neiman Marcus breach lasted July to January

    New York – Neiman Marcus reportedly first experienced a data security breach in July 2013 and did not fully resolve the issue until Sunday, Jan. 12, 2014. According to the New York Times, in a private call with credit card companies held Monday, Jan. 13, the time stamp on the first breach indicates it took place in mid-July.

  • Neiman Marcus gives update on security breach

    New York -- Neiman Marcus Group on Thursday posted a statement on its website in which it said that, to its knowledge, customers' Social Security numbers and birthdates were not stolen during its holiday security breach. Last week, the retailer revealed that some of customers' payment information had been stolen and that the thieves had made unauthorized charges.

  • NRF outlines data breach blueprint

    The malicious attack on Target which resulted in a massive data breach has spawned a “we’re all in this together” attitude among the nation’s retailers with the National Retail Federation spearheading the charge for common sense consumer protection measures.

    Foremost among them is usage of the more secure Chip and PIN technology in credit and debit cards that offers better encryption of data than the magnetic stripe cards that are prevalent in the U.S.

  • Report: Retailers may face major hacking threat

    New York – The retail industry may be facing a major threat by hackers targeting sensitive consumer data held by numerous chains. According to Bloomberg, a report from security company iSight Partners says multiple groups of hackers have been targeting retailers since June 2013 using a piece of software known as Kaptoxa.

  • Starbucks launches app update in wake of security concerns

    Seattle -- Starbucks Coffee Co. announced that it has rolled out an updated version of its mobile app for iOS which provides “added layers” of protection. The company said it encourage customers to download the update as an additional safeguard measure.

    The news comes after reports surfaced that the chain’s mobile app was not secure and leaves users vulnerable. In a letter posted on Starbucks’ website, company CIO Curt Garne  noted the app update was being done out of caution.

  • NRF asks court to uphold lower swipe fee cap

    Washington, D.C. - The National Retail Federation (NRF) has asked an appeals court to uphold a judge’s ruling that the Federal Reserve set its cap on debit card swipe fees far higher than intended by Congress and that the cap needs to be recalculated at a lower level.

  • In wake of breaches, NRF calls for adoption of PIN-and-chip cards

    New York -- The National Retail Federation is calling for the use of chip-and-PIN technology in credit and debit cards that. Experts say the technology, standard around the world, is more secure than the magnetic stripe cards that are still widely used throughout the United States.The technology has not been widely adopted in the United States, partly due to its higher cost  

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