Consumer Affairs & Relations

Protection plan provider SquareTrade launched a major program with Sam’s Club last week and this week the company named a former private equity executive to lead its North American business.

Raj Kapoor, a former Bain Capital executive, joined SquareTrade as SVP of North America to lead business development, field sales operations and business process teams.

By Amy Lally and Leah Abeles, Sidley Austin LLP

Tampa, Fla. - The Melting Pot Restaurants  plans to expand its footprint in select markets throughout the U.S., and Canada. Domestically, the company is looking to recruit new franchisees in cities such as Anchorage, Alaska; Little Rock, Ark.; Fresno, Calif.; Hartford, Conn.; Des Moines, Iowa; New York City; Chattanooga, Tenn.; Charleston, S.C.; and Portland, Maine, as well as Houston and El Paso, Texas.

Cincinnati -- Associates working at Kroger stores in the Atlanta metro and surrounding area have ratified new labor agreements with UFCW Local 1996. The contracts cover 23,598 associates working in 163 stores in the Atlanta area and 12 in Savannah.

Irving, Texas -- Three months after the country’s largest arts and crafts chain revealed that its namesake and subsidiary stores had been hacked in what promised to be a major payment card security breach, Michaels Stores revealed late Thursday that 2.6 million cards were likely affected in the attack.

Those looking to understand how the retail industry will perform in the second quarter and beyond can gain an interesting perspective from the outlook shared by one of the world’s largest diversified packaging companies.

Around the globe, sellers from country A who promote their products as “Made in country A” are quick to point out that country A products are known for their quality, even by buyers from country C.

Michaels assured customers a previously disclosed data security issue had been fully contained and raised the disconcerting prospect that it is only possible to make such a claim after a breach has been detected.

The company said in January that it learned of possible fraudulent activity on some U.S. payment cards that had been used at it stores. An extensive investigation ensued that involved two independent security firms who, along with the company, worked closely with law enforcement authorities, banks and payment processors to determine what happened.

There is no one type of cyber criminal, just like there is no one kind of thief. Hacktivists tend to aspire to damage the reputations of organizations with which they personally disagree. State-sponsored hackers hunt for national security intelligence, insider information, and trade secrets. Malicious insiders — whether they’re commercial spies or simply disgruntled employees — steal, broadcast and sell employer secrets to disadvantage the business, make money, and empower competitors.

Most U.S. retailers make their first international foray in contiguous markets such as Canada or Mexico for obvious reasons. However, for those interested in massive growth potential who have a long term perspective a more exotic market beckons.