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Consumer Affairs & Relations

  • The re-fragmentation of retail

    The nature of competition in the retail industry is not what it used to be. Decades of consolidation concentrated sales among a top tier of mega-retailers fueled deal-making among product manufacturers and others who serve the retail industry.

    The top 10 U.S. retailers now account for more than $1,200,000,000,000 (zeroes added for effect) and that figure swells to $1.5 trillion if the next 10 largest are include. The big have gotten bigger and will continue to do so in the near term, however there is also a dramatic “re-fragmentation” of the retail industry underway.

  • RILA supports data security bill

    Washington, D.C. - The Retail Industry Leaders Association (RILA) is publicly supporting the Data Security and Breach Notification Act of 2015.

    In advance of the Energy and Commerce Committee’s markup of the bill, RILA released a statement saying retail and grocery industries have long been in support of a federal data breach notification and data security law that sets a single national standard.

  • Another retailer matches Walmart wages

    Pennsylvania-based food retailers Giant and Martin’s Food Stores said they will begin paying all non-union workers a minimum of $9 a hour beginning in June.

    The operator of 200 stores in Pennsylvania, Maryland, Virginia and West Virginia said the move was part of the company’s commitment to provide competitive wages.

    "Our associates are the foundation of our success, and we have always believed in paying competitive wages to attract the best talent," said Tom Lenkevich, Giant/Martin’s president.

  • Cause merchandising under way at Kohl's

    Kohl’s is moving toward a $300 million threshold in its long-running Kohl’s Cares cause merchandise program with the latest iteration of the program involving products from the author and illustrator team of Philip and Erin Stead.

    From now through June 27, Kohl’s customers who purchase books or plush items for $5 will see the entire net profit of their purchase used to support children’s health and education initiatives nationwide.

  • Survey: Consumer optimism rises as gas prices fall

    Alexandria, Va. - A majority of Americans say they are optimistic about the economy and low gas prices are driving the optimism. Overall, survey results released by the National Association of Convenience Stores (NACS) shows that 52% of Americans are optimistic about the economy, an eight-point jump from March.

  • And the most socially responsible companies are…

    New York -- Toms and Whole Foods Market grabbed the top spots in a survey of the most socially responsible companies by marketing consultancy Good Must Grow. Rounding out the top five: Microsoft, Starbucks and the Red Cross.

    The survey asked consumers to name one company or organization that is socially responsible. Seventy-nine percent of the respondents said they were familiar with the term “socially responsible,” and of those, 77% said it was an important factor in their shopping behaviors.

  • A different kind of data breach at JCPenney

    Who hasn’t prematurely hit the send button on an email? However, when it happened to a JCPenney executive who disclosed first quarter same store sales to an analyst, it begs the larger question of why the pair were even having a conversation about sales with two weeks left in the quarter.

  • Joly to chair Best Buy board

    Minneapolis – Best Buy president and CEO Hubert Joly now has something in common with Frank Sinatra — you can call him “Chairman of the Board.” Joly will succeed current chairman Hatim Tyabji, who is retiring from the board effective June 9, 2015, as board chairman.

    Russell P. Fradin, president and CEO of SunGard and a Best Buy Board member since April 2013, will serve as lead independent director. Tyajbi, CEO of mobile data/video company Bytemobile Inc., has served on the Best Buy board since 2008 and as chairman since 2012.

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