Consumer Affairs & Relations

Gap Inc., is the only retailer to appear on a flawed list called The Civic50 that presumes to recognize the nation’s most community-minded companies.

Now in its third year, the lack of retail representation on The Civic50 is highly curious considering retailers enjoy a high level of visibility within the communities where they operate and are typically quite generous in supporting local charities and national causes. The consumer packaged goods was also under-represented on The Civic50 although companies such as ConAgra, General Mills and Hershey were included.

New York - The Supreme Court handed out a victory to Amazon and other employers when it ruled unanimously on Tuesday that a temp agency was not required to pay workers at Amazon warehouses in Nevada for the time they spent waiting for and undergoing security checks at the end of their shifts.   The court reversed a lower court ruling from last year  which had allowed the workers to sue under the theory that since their screening time was required by the employer, it should be compensated.  

Ann Arbor, Mich. – Rolling Stones fans will sympathize with the devilish problem facing American customers, who couldn’t get satisfaction in the third quarter of 2014. The national level of customer satisfaction fell 0.7% in the third quarter of 2014 to 75.6 on a 100-point scale, according to the American Customer Satisfaction Index (ACSI), pointing to weak spending growth for the fourth quarter.   

Plenty of retailers talk about returning cash to shareholders, but none does so as aggressively as The Buckle which just announced a whopper of a special dividend.

The Kearney, Neb.-based operator of 463 stores said it would pay a $2.77 special dividend in addition to its regular quarterly dividend of 23 cents on Jan. 27 to shareholders of record on Jan. 15. It is the seventh consecutive year the debt-free specialty retailer of young men’s and women’s apparel has paid a special dividend on top of its quarterly payout.

The nation’s leading automotive retailer credited investments in inventory and favorable weather with helping it achieve its 33rd consecutive quarter of double digit earnings growth.

The company said sales for its first quarter ended Nov. 22 increased 8 percent to $2.3 billion while same store sales increased 4.5 percent. Profits for the period increased 9.3 percent to $238.3 million while earnings per share advanced 15.6 percent to $7.27 and were aided by the company’s repurchase of 571,000 shares.

New York - Shack Corp. on Monday denied that it  defaulted on a loan from its term lenders—Salus Capital Partners and Cerberus Capital Management—less than a week after the chain initially disputed the allegations as “wrong and self-serving,” the Wall Street Journal reported.  

By Luis Salazar and Neha Dagley   Watch out, retailers with stores in Florida. The Florida State Legislature has tightened controls over businesses for data security breaches. Effective July 1, 2014, the new Florida Information Protection Act (FIPA) will impact your business and how you handle data breaches.  In recent years, data breaches have become commonplace, and have undoubtedly affected the chain-store industry.     FIPA: COMPLIANCE AND CONSEQUENCES

Eighties sensation Weird Al Yankovic is offering RadioShack a new hope for the holidays.

Yankovic is appearing in the chain's holiday ad campaign called "Gift Smart.” In the ad, he sings his own unique take on the holiday song “Toyland.”

"He's tech-savvy, smart and a social media guru," said RadioShack chief marketing officer Jennifer Warren. Yankovich has more than 3.5 million Twitter followers and 1.6 million Facebook fans. "I don't think there could be a better fit for our brand right now."

Kroger is highlighting its efforts to fight the U.S. obesity epidemic at a nutrition forum in Italy this month.

Oakville, Canada — The proposed merger between Tim Hortons Inc. and Burger King Worldwide Inc. has been approved by the Minister of Industry under the Investment Canada Act ("ICA"). The companies have set the deadline for registered shareholders of Tim Hortons or Burger King Worldwide to make an election by Dec. 9, with the assumption the proposed merger will occur Dec. 12.